Avaya Business Communication Manager 5.0 - Configuration - Devices Uživatelský manuál stáhnout pdf (Strana 31)

Device configuration overview 31

Nortel Business Communication Manager 5.0

Configuration — Devices

NN40170-500 02.04 Standard

August 2009

Key availability and programming

If all your SWCA keys have assigned calls, and you receive another call, you

can:

If you assign a call to a code that does not have an appearance on your

telephone, use Page, Voice call, or Message to notify the group or another

person that there is a call waiting, and on which code it was parked.

SWCA-feature interaction

If you are not sure which call to retrieve, you can use one of the following

codes to find the longest parked call or the most recently parked call.

• FEATURE *537 retrieves the oldest SWCA call. The indicator on all

telephones in the group becomes solid, indicating an active call. These

codes only work for telephones that have SWCA keys defined, and the

system only searches across the range of codes that are assigned for that

telephone.

• FEATURE *538 retrieves the most recent SWCA call. The indicator on all

telephones in the group becomes solid, indicating an active call.

Timed out SWCA calls

If a call remains parked and unanswered on a SWCA key for a pre-set period

of time (the Call Park timeout timer), the call unparks from the SWCA key and

rings again at the telephone from which it was last parked.

Outbound calls

You also can park out-dialed calls on a SWCA key. If your system is set up to

automatically assign calls to a SWCA key, the call will assign to a key as soon

as it is answered. Otherwise, during your call, you can press a free SWCA key

or HOLD to park the call on a SWCA key. This makes the call available to other

users in the group and it frees up your intercom or line.

SWCA and auto hold

Your telephone must be set to have Full Auto-hold so that a call automatically

gets placed on Hold if you answer a second call. If your telephone does not

have Auto Hold on, use FEATURE 73 to change the setting.

SWCA and call transfers

If you transfer the call to a telephone that does not have the same SWCA keys

assigned, the call will disappear from the SWCA key on your telephone when

the call transfers. If the call needs to be reassigned to your group, the person

who answered the call enters a SWCA control code that is assigned to your

group, to return the call to a SWCA designation at your telephone.

SWCA and conference calls

A conference call cannot be parked on a SWCA key.

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