P0911642 Issue 02
6
To use the Make Busy feature:
1. Press
ƒ·‚°
.
Busy enabled
appears on the display.
If
Wrap canceled
appears, the post call wrap up time is canceled by entering the
Make Busy Feature Code. Press
ƒ·‚°
again to activate the Make
Busy feature.
If
Agent active
appears, the Make Busy feature was already on and was
canceled by entering the Make Busy Feature Code. Press
ƒ·‚°
again to activate the Make Busy feature.
2. Cancel the Make Busy feature when you are ready to take calls again.
Note
: Make Busy is automatically enabled when you do not answer your telephone.
About the Make Busy memory button
To provide easy, one button access to the Make Busy Feature Code, program a
memory button with the Make Busy Feature Code. If the memory button you choose
has an indicator, the indicator will show your busy status.
• If the indicator is off, the Make Busy feature is off.
• If the indicator is on, the Make Busy feature is on.
• If the indicator is flashing, the Wrap feature is turned on by Enterprise Edge 2.0 Call
Center.
For information about how to program a memory button, refer to the end of this guide.
Cancel Make
Busy
When you use the Make Busy Feature Code, Enterprise Edge 2.0 Call Center stops
routing calls to your telephone. When you are ready to receive calls again, you must
cancel the Make Busy feature.
Note
: It is recommended that you use the memory
button with indicator instead of
ƒ·‚°
.
To cancel the Make Busy feature:
1. Press
ƒ·‚°
.
Agent active
appears on the display.
If
Busy enabled
appears, press
ƒ·‚°
again.
View the queue
status
Use the Queue Status Feature Code to view information about the queue and the calls
waiting in the queue. The table below describes the information each display provides.
Display Information provided
Queue 1: Enabled
The Queue display shows the queue number and the status
of the queue. The status can be Enabled, Disabled or Uninit
(uninitialized).
1: 6 agents
The Agents display shows the queue number and the
number of agents currently logged onto that queue.
1: 10 calls
The Calls display shows the queue number and the number
of calls currently in the queue.
1: wait 9:45
The Wait display shows the queue number and amount of
time the oldest call has been waiting in the queue. The wait
time appears in minutes and seconds.
(20 stránky)
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