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Installing IP500/IP500 V2 Page 386
15-601042 Issue 28g (11 October 2013)IP Office 9.0
10.14.15 Operating System Summary
This sections summarizes the support for IP Office applications by IP Office Release 9.0.
Some specific features of applications may have additional requirements. Those requirements will be details in the
specific installation manual for the application. Unless otherwise stated, the operating system is the latest supported
version from the operating system developer.
10.14.15.1 Windows Support
The following table gives a summary of the Windows operating systems on which the applications that are part of the IP
Office Release 9.0 have been tested and are supported. While the applications may function of other operating systems,
they have not been tested by Avaya and therefore are not supported.
IP Office Application
Windows Clients
Windows Servers
XP Pro
Vista
Windows 7
Windows 8
2003
2008 R2
2012
32
64
32
64
32
64
32
64
32
32
64
64
Voicemail Pro Server
–
–
–
–
... plus UMS
–
–
–
–
–
–
–
–
–
... plus campaigns
–
–
–
–
–
–
–
–
–
Voicemail Pro Client
–
–
–
–
ContactStore
–
–
–
–
–
–
–
–
–
–
–
one-X Portal for IP Office
–
–
–
–
–
–
–
–
–
" plug-in for Outlook
–
–
–
–
–
–
–
" plug-in for Salesforce
–
–
–
–
–
–
–
" Call Assistant
–
–
–
–
–
–
–
" plug-in for MS Lync 2010
–
–
–
–
–
–
–
–
–
Customer Call Reporter
–
–
–
–
–
–
–
–
–
–
SoftConsole
–
–
–
–
–
–
–
Flare Experience for IP Office
–
–
–
–
–
–
–
IP Office Video SoftPhone
–
–
–
–
–
–
–
–
–
IP Office Manager
–
–
–
–
System Monitor
–
–
–
–
System Status Application
–
–
–
–
TAPI - 1st Party
–
–
–
–
TAPI - 3rd Party
–
–
–
–
· Where supported, Windows 7 support is only on Professional, Enterprise and Ultimate versions.
10.14.15.2 Mac OS Support
Application\OS X Version
10.5
10.6
10.7
10.8
IP Office Video SoftPhone
–
10.14.15.3 Virtual Server Support
For IP Office Release 9.0, all Window server operating system applications are supported while running on the following
virtual servers:
· VMWare.
· Microsoft Virtual Server.
· Microsoft Server Hyper-V.
- IP Office 9.0 1
- Contents 5
- Additional Processes8 6
- IP500 Basic Installation9 7
- System Components10 7
- Safety Statements11 8
- System Overview 11
- Chapter 1 11
- 1. System Overview 13
- 1.1 Additional Documentation 14
- 1.2 Repair 14
- 1.3 RoHS 14
- 1.4 IP Office Modes 15
- 1.4.1 System SD Cards 16
- 1.4.2 Overall Capacity 17
- 1.4.4 Feature Support Summary 20
- 1.5 Control Units 21
- 1.8 Control Unit Cards 26
- 1.8.2 IP500 Trunk Cards 29
- 1.8.3 IP400 Trunk Cards 30
- 1.8.4 Other Cards 31
- 1.10.1 Power Supplies 39
- 1.10.2 Power Supply Cords 40
- 1.10.3 Power Supply Backup 41
- 1.10.4 Cabling and Cables 42
- 1.10.5 Grounding 44
- 1.11 Wall and Rack Mounting 46
- 1.13 IP Office Phones 48
- 1.14 VoIP 49
- Measuring Channel Usage 50
- System Overview: VoIP 51
- 1.16.2 User Applications 54
- 1.16.3 Voicemail Applications 54
- 1.16.6 CTI Applications 55
- 1.17 Training 56
- 1.18 Web Sites 56
- Switching Power Failure Ports 57
- Installation Requirements 59
- Chapter 2 59
- 2. Installation Requirements 60
- 2.2 Space Requirements 61
- 2.2.3 Wall Mounting 63
- 2.2.4 Rack Space Requirements 64
- Administration Software 65
- Chapter 3 65
- 3. Administration Software 66
- Requirements 67
- 3.3 Installer PC Connection 69
- To start IP Office Manager: 70
- To start System Status: 71
- 3.6 Starting System Monitor 72
- IP500 V2 Installation 73
- Chapter 4 73
- 4. IP500 V2 Installation 74
- IP500 V2 Installation: 75
- 4.2 Documentation 76
- 4.3 Unpacking 77
- 4.4 SD Card Preparation 78
- 4.4.4 Adding a License File 81
- 4.5 IP500 Card Installation 83
- 4.6 Wall Mounting 87
- 4.6.1 Wall Mounting Kit V2/V3 88
- 4.7 Rack Mounting 89
- Tools Required 90
- Parts and Equipment Required 90
- Procedure 91
- 4.9 Grounding 92
- 4.10 Network Connection 93
- 4.11 Starting the System 94
- 4.11.1 Checking the LEDs 95
- 4.13 Connecting Phones 99
- 4.13.4 TCM Phones 100
- 4.13.5 IP/SIP Phones 100
- Office Manager 101
- Chapter 5 101
- 5.1 Entering Licenses 103
- 5.2 Setting the System Locale 104
- ! WARNING 105
- 5.5 Extension Numbering 108
- 5.6 Disable Unused Trunks 110
- Multiple Source Priority 112
- To set trunk prefixes: 114
- SIP Trunk Prefixes 115
- On-Boarding 117
- Chapter 6 117
- 6. On-Boarding 118
- On-Boarding: On-Boarding 119
- SD Card Management 121
- Chapter 7 121
- 7. SD Card Management 122
- SD Card Folders 123
- 7.1 Booting from the SD Cards 124
- Boot Alarms 125
- Creating a Card on a Local PC 126
- To upgrade a System SD card 127
- 7.3 Viewing the Card Contents 128
- Process Options 129
- 7.9 Backing Up to a PC 137
- 7.10 Restoring from a PC 137
- 7.11 Upgrading Card Software 139
- 7.13 Memory Card Startup 142
- Additional Processes 143
- Chapter 8 143
- 8. Additional Processes 144
- 8.1 Switching Off a System 145
- 8.2 Rebooting a System 147
- 8.3 Changing Components 149
- 8.3.4 Adding a New Component 150
- 8.3.5 Permanent Removal 151
- 8.6 Loading a Configuration 158
- 8.7 Upgrading systems 161
- 8.8 Swapping Extension Users 168
- 8.9.1 DS Phones 170
- 8.10.1 Port Connection 173
- 8.11 So8 BRI Module 174
- 8.12 SNMP 177
- CastleRock SNMPc V5.0.1 179
- 8.13 Reset Button 181
- 8.14 AUX Button 181
- 8.15 RS232 Port Maintenance 182
- IP500 Basic Installation 187
- Chapter 9 187
- 9. IP500 Basic Installation 188
- ! Upgrade Licenses 189
- Information Web Sites 189
- 9.3 IP500 Unpacking 190
- 9.4 IP500 Card Installation 191
- 9.4.3 IP500 Card Insertion 194
- 9.5 Inserting the Feature Key 195
- 9.6 Applying Power 196
- 9.7 Check the CPU LED 198
- 9.10 Adding Licences 201
- 9.12 Rack Mounting 204
- 9.13 Wall Mounting 205
- 9.13.2 Wall Mounting Kit V1 207
- 9.14 Grounding 208
- System Components 209
- Chapter 10 209
- 10. System Components 210
- 10.1 IP500 V2 Control Unit 211
- 10.2 IP500 Control Unit 214
- 10.3 IP500 Base Cards 217
- IP500 BRI Combination Card 218
- IP500 ETR6 Base Card 219
- Unified Communications Module 219
- 10.3.1 4-Port Expansion Card 220
- 10.3.2 Analog Phone 221
- 10.3.3 ATM Combination Card 222
- Port Type 223
- Features 223
- 10.3.4 BRI Combination Card 225
- 10.3.6 Digital Station 228
- 10.3.7 ETR6 Card 229
- 10.3.8 Legacy Card Carrier 231
- 10.3.9 TCM8 Digital Station 232
- 10.3.10 VCM 233
- IP500 PRI-U Trunk Card 235
- IP500 BRI Trunk Card 235
- 10.4.1 Analog Trunk Card 236
- 10.4.2 BRI Trunk Cards 238
- 10.4.3 PRI Trunk Cards 239
- 10.5.1 Analog Trunk 16 242
- Module Rear 243
- 10.5.2 BRI So8 244
- 10.5.3 Digital Station 16/30 246
- Module Front 248
- RJ21 Cable Pin Out 250
- 10.5.6 Phone 16/30 253
- 10.6 Feature Keys 255
- Embedded Voicemail 256
- PCM Encoding 256
- 10.6.2 IP500 Smart Card 257
- 10.7 IP400 Trunk Cards 258
- 10.7.3 BRI Trunk Cards 260
- 10.7.4 T1 PRI Trunk Cards 261
- 10.7.5 E1 PRI Trunk Cards 261
- 10.7.6 E1R2 PRI Trunk Cards 262
- 10.8 IP400 Internal Cards 263
- 10.9 IP400 Expansion Modules 265
- · IP400 So8 Module 266
- 10.9.1 Analog Trunk 16 267
- 10.9.2 Digital Station V2 269
- 10.9.3 Digital Station 271
- 10.9.4 Phone V2 273
- 10.9.5 Phone 275
- 10.9.6 So8 277
- 10.10 Mounting Kits 279
- 10.11 Phones 280
- 10.11.1 1010/1040 281
- 10.11.2 1120/1140/1220/1230 282
- 10.11.3 1403 283
- 10.11.4 1408 284
- 10.11.5 1416 285
- 10.11.6 1603 286
- System Components: Phones 287
- 10.11.7 1608 288
- 10.11.8 1616 290
- 10.11.9 2402 292
- 10.11.10 2410 293
- 10.11.11 2420 294
- 10.11.12 3616 295
- 10.11.13 3620 296
- 10.11.14 3626 297
- 10.11.15 3641 298
- 10.11.16 3645 299
- 10.11.17 3701 300
- 10.11.18 3711 301
- 10.11.19 3720 302
- 10.11.20 3725 303
- 10.11.21 3740 304
- 10.11.22 3749 305
- 10.11.23 3810 306
- 10.11.24 3910 307
- 10.11.25 3920 307
- 10.11.26 4406 308
- 10.11.27 4412 309
- 10.11.28 4424 310
- 10.11.29 4601 311
- 10.11.30 4602 312
- 10.11.31 4610 313
- 10.11.32 4620 314
- 10.11.33 4621 315
- 10.11.34 4625 316
- 10.11.35 5402 317
- 10.11.36 5410 318
- 10.11.37 5420 319
- 10.11.38 5601 320
- 10.11.39 5602 321
- 10.11.40 5610 322
- 10.11.41 5620 323
- 10.11.42 5621 324
- 10.11.43 9504 325
- 10.11.44 9508 326
- 10.11.45 9608 327
- 10.11.46 9611G 328
- 10.11.47 9620L, 9620C 329
- 10.11.48 9621G 331
- 10.11.49 9630G 332
- 10.11.50 9640, 9640G 334
- 10.11.51 9641G 336
- 10.11.52 9650, 9650C 337
- Replacement Line Cord 338
- 700383326 338
- 10.11.54 ETR 6, ETR 6D 340
- 10.11.55 D100 Series 341
- 10.11.56 ETR 18, ETR 18D 342
- 10.11.57 ETR 34D 343
- 10.11.58 M7100 344
- 10.11.59 M7100N 344
- 10.11.60 M7208 345
- 10.11.61 M7208N 345
- 10.11.62 M7310 346
- 10.11.63 M7310N 346
- 10.11.64 M7324 347
- 10.11.65 M7324N 347
- 10.11.66 T7000 348
- 10.11.67 T7100 348
- 10.11.68 T7208 349
- 10.11.69 T7316 350
- 10.11.70 T7316E 351
- 10.11.71 T7406, T7406e 352
- 10.11.72 T3 Classic 353
- 10.11.73 T3 Comfort 354
- 10.11.74 T3 Compact 355
- 10.12 Phone Add-Ons 356
- 10.12.1 201B RIM 357
- 10.12.2 4450 358
- 10.12.3 BM32 359
- 10.12.4 DBM32 360
- 10.12.5 EU24 361
- 10.12.6 EU24BL 362
- 10.12.7 KLM Module 363
- 10.12.8 SMB24 364
- 10.12.9 T3 DSS 365
- 10.12.10 T7316e KEM 366
- 10.12.11 XM24 367
- 10.13 Ancilliary Systems 368
- 10.13.2 DECT R4 369
- 10.14 Applications 370
- PC Requirements 371
- 10.14.2 ContactStore 372
- 10.14.4 IP Office Manager 374
- 10.14.5 Monitor 375
- Windows PC Requirements 377
- 10.14.8 SoftConsole 379
- Windows User PC Requirements 380
- 10.14.11 TAPI 382
- 10.14.12 Voicemail Pro 383
- 10.14.14 IP Office Ports 385
- 10.14.15.1 Windows Support 386
- 10.14.15.2 Mac OS Support 386
- 10.14.15.4 Outlook Support 387
- 10.14.15.5 Browser Support 387
- 10.15 Physical Ports 388
- 10.15.1 Cables 389
- Standard IP Office Cables 390
- 10.15.2 ANALOG Port 391
- 10.15.3 AUDIO Port 391
- 10.15.4 BRI Port (So) 392
- 10.15.5 BRI Port (To) 393
- 10.15.6 DC I/P Port 394
- 10.15.7 DS Ports (RJ45) 394
- 10.15.8 EF Port 395
- 10.15.9 ETR Port 395
- 10.15.10 EXPANSION Port 396
- 10.15.11 EXT O/P Port 396
- 10.15.12 LAN Port 397
- 10.15.13 PF Port 398
- 10.15.14 PHONE (POT) Port 399
- 10.15.15 PRI Port 400
- 10.15.16 RS232 Port (DTE) 401
- 10.15.17 TCM Port (RJ21) 402
- 10.15.18 TCM Port (RJ45) 402
- 10.16 Licences 403
- 10.16.2 Upgrade Licenses 405
- ! Warning 405
- 10.16.3 Trunk Licensing 406
- Legacy Endpoint Licenses 407
- 10.16.5 User Licenses 408
- System Components: Licences 409
- Other User Licenses 410
- Legacy User Licenses 410
- Legacy Voicemail Licenses 412
- Legacy CCR Licenses 413
- 10.16.8 Trial Licenses 414
- 10.16.9 CTI Licenses 415
- 10.16.10 Other Licenses 415
- Control Units 416
- External Expansion Modules 416
- 1100/1200 Series 418
- 1400 Series 418
- 10.18 Hardware PCS Levels 422
- 10.19 TAA 422
- Safety Statements 423
- Chapter 11 423
- 11. Safety Statements 424
- 11.3 Trunk Interface Modules 425
- 11.6 EMC Directive 427
- 11.7.1 Australia 428
- 11.7.2 Canada 428
- 11.7.3 China 429
- 11.7.4 European Union 430
- 11.7.5 New Zealand 430
- 11.7.6 FCC Notification 431
- Automatic Dialers: 432
- Template: 19th November 2012 442
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