Avaya Mobile Communication 3100 Uživatelský manuál stáhnout pdf (Strana 50)

50 Troubleshooting corporate directory search problems

Figure 16

Corporate Directory search scenario setup tree

Procedure Steps

Step Action

Configure a client to use HTTP instead of HTTPS.

Using HTTP means the packets are not encrypted, and removes

the use of certificates.

2 Reproduce the problem.

3 If the problem does not reproduce, you need to check the

certificates.

4 If the problem reproduces, start the packet capture.

5 Reproduce the problem.

6 Stop the packet capture.

Attention: Keep the packet traces as small as possible,

especially in a busy system.

7 Capture the logs.

You capture the logs now so that you have complete information,

in case you need to involve Nortel.

8 Open the packet capture in Wireshark.

9 In the filter field, enter HTTP || SIP

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Troubleshooting

NN42030-700 01.03 Standard

9 June 2009

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Avaya Mobile Communication 3100 Uživatelský manuál Strana 50