Avaya Reporting for Contact Center manuály

Uživatelské manuály a uživatelské příručky pro Sítě Avaya Reporting for Contact Center.
Poskytujeme 2 manuály pdf Avaya Reporting for Contact Center ke stažení zdarma podle typů dokumentů: Uživatelský manuál


Tabulka s obsahem

Reporting for Contact Center

1

Setup and

1

Operations Guide

1

Trademarks

2

Table of Contents

3

List of Figures

6

List of Tables

9

How to Use this Guide

11

How to get Help

12

Introduction

13

Administrators and Users

14

Assigned Skillsets

14

SQL Historical Database

14

System Software

15

PC Requirements

15

Installation

17

Installation 19

19

box appears

19

Installation prerequisites

20

Installation 21

21

Installation 23

23

Installation 25

25

Installation 27

27

Installation 29

29

Installation 31

31

Installation 33

33

Installation 35

35

Installation 37

37

Installation 39

39

Installation 41

41

Installation 45

45

Install Verification Utility

46

Installation 47

47

Installation 49

49

Print Caller Service

49

PCS as a desktop application

49

Option 1

51

Option 2

52

Installation 53

53

Administration

57

Changing Default Password

58

Administration 59

59

Administration 61

61

Administration 63

63

Administration Menu

64

Administration 65

65

Administration 67

67

User Admin

67

Figure 59: User Admin page

67

Add Users

68

Figure 60: Add User page

68

Administration 69

69

Administration 71

71

Edit Users

71

Figure 62: Edit User page

71

Delete Users

71

Reset Password

72

Skillset Assignment

72

Administration 73

73

Administration 75

75

Administration 77

77

Logging

78

Figure 68: Logging Menu page

78

Administration 79

79

Figure 70: Main Menu page

80

Logging On

81

Real Time

84

Figure 84: Multimedia state

95

Figure 85: Monitoring state

95

Agent Alarms

98

NN40040-303

100

Wallboard Setup

102

Scrolling Messages

103

Alarm Messages

103

Messages

112

Figure 100: Add Message page

114

Figure 104: Add Alarm page

118

Alarm Periods

120

Instant Messages

128

Time Bins Setup

131

Figure 114: Time Bins page

133

Schedules

135

Daily Schedules

136

Deactivate

151

Activate

159

Reports

161

Reports Explained

162

Reports Explained 163

163

Reports Explained 165

165

Schedules page

166

Reports Explained 167

167

Reports Explained 169

169

Reports Explained 171

171

Glossary

173

References

177

Index 179

179

Tabulka s obsahem

Operations Guide

1

Reporting for Contact Center

1

Setup and

1

Trademarks

2

Table of Contents

3

List of Figures

6

List of Tables

9

How to Use this Guide

11

How to get Help

12

Introduction

13

Administrators and Users

14

Assigned Skillsets

14

SQL Historical Database

14

System Software

15

PC Requirements

15

Installation

17

Installation 19

19

box appears

19

Installation prerequisites

20

Installation 21

21

Installation 23

23

Installation 25

25

Installation 27

27

Installation 29

29

Installation 31

31

Installation 33

33

Installation 35

35

Installation 37

37

Installation 39

39

Installation 41

41

Installation 43

43

Installation 45

45

Installation 47

47

Installation 49

49

Installation 53

53

Install Verification Utility

54

Installation 55

55

Installation 57

57

Print Caller Service

57

Option 1

59

Option 2

60

Installation 61

61

Administration

65

Changing Default Password

66

Administration 67

67

Administration 69

69

Administration 71

71

Administration Menu

72

Administration 73

73

Administration 75

75

User Admin

75

Figure 67: User Admin page

75

Add Users

76

Figure 68: Add User page

76

Administration 77

77

Administration 79

79

Edit Users

79

Figure 70: Edit User page

79

Delete Users

79

Reset Password

80

Skillset Assignment

80

Administration 81

81

Administration 83

83

Administration 85

85

Administration 87

87

Purge Database

87

Administration 89

89

Administration 91

91

Figure 82: Main Menu page

92

Logging On

93

Real Time

96

Figure 96: Multimedia state

107

Figure 97: Monitoring state

107

Agent Alarms

110

NN40040-304

112

Wallboard Setup

113

Wallboard Assignment

117

Messages

123

Figure 112: Add Message page

125

Figure 116: Add Alarm page

129

Alarm Periods

131

Instant Messages

138

Time Bins Setup

141

Figure 126: Time Bins page

143

Schedules

145

Daily Schedules

146

Deactivate

161

Activate

169

Reports

171

Reports Explained

172

Reports Explained 173

173

Reports Explained 175

175

Schedules page

176

Reports Explained 177

177

Reports Explained 179

179

Reports Explained 181

181

Glossary

183

References

187

Index 189

189





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