Avaya CP Unified Messaging Instalační manuál stáhnout pdf (Strana 49)

CallPilot Unified Messaging Installation and Maintenance Guide

Chapter 4

Troubleshooting

This chapter is about:

• Troubleshooting during installation

• Troubleshooting log on problems

• Troubleshooting Outlook 2002 problems

• Troubleshooting Lotus Notes log on problems

• Troubleshooting after logging on

• Internet Mail client error messages

• Accessing Unified Messaging online Help

• Using Unified Messaging Support Tools

• CPTrace

This chapter discusses problems that subscribers can experience with Unified Messaging. The

troubleshooting information is divided into problems and suggested solutions. Based on the

expertise of subscribers, you can ask them to do some of the troubleshooting procedures.

If the suggested solution does not correct the problem, contact your Nortel Networks

representative.

The problems discussed here apply to all clients unless otherwise noted. Perform the suggested

solutions from the desktop computer, or, where noted, the Business Communications Manager

system or administration client.

Troubleshooting during installation

Before you begin to install Unified Messaging for Microsoft Outlook, GroupWise, or Lotus Notes,

you require:

• the subscriber’s CallPilot mailbox number

• the fully qualified domain name of the Business Communications Manager system

• the SMTP/VPIM prefix of the Business Communications Manager system

Obtaining the Unified Messaging version number

1 If the subscriber cannot log on, but you require the CallPilot version number, navigate to:

windows\system\nmdcva.exe

2 Right click the file and select Properties.

The Properties page appears.

Note: Before you install Unified Messaging, make sure the Integrated Client (Microsoft

Outlook, GroupWise, or Lotus Notes) is working properly.

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Avaya CP Unified Messaging Instalační manuál Strana 49