
28 Chapter 6 Troubleshooting
NN40010-503
Troubleshooting procedures
This task flow shows you the sequence of procedures you perform to troubleshoot the APPP
features. To link to any procedure, click on the procedure title in the flow chart.
Figure 1 APPP troubleshooting task flow
No
No
Verifying that the APPP
keycode is applied
Verifying that the APPP
software update is installed
Troubleshoot the APPP
Problem with
Customer Assistance
Page or One Button
Page?
Problem with
One Button Text?
Problem with
Customer Assistance
Page?
Verifying the name of
the customer
assistance box (CAB)
Verifying the
target node
Accessing the
target node
Verifying the One
Button Text settings
Verifying the Schedule
Page settings
End
Checking the CallPilot
Manager event report
Yes
Yes
Yes
No
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