Avaya Advanced Paging Productivity Pack Configuration Uživatelský manuál stáhnout pdf (Strana 31)

Troubleshooting Chapter 6 31

Advanced Paging Productivity Pack Configuration

Accessing the target node

If One Button Page is not functioning correctly, access the node with a regular call.

Procedure steps

Step Action

1 Initiate an external call into your CallPilot system.

2 Answer the call at a telephone that is configured for one-button access to the

Park and Page node in question.

3 Use F986 to access the Park and Page node.

4 If you cannot access the target node, verify that the one-button access to this

node is correctly configured.

For more information about Park and Page nodes and one-button access,

see the CallPilot Manager Set Up and Operation Guide (NN40090-300).

End

Checking the CallPilot Manager event report

If One Button Page or Customer Assistance Page is not functioning correctly, examine the

CallPilot Manager event log.

Procedure steps

Step Action

1 From the Element Manager navigation panel, select

Configuration > Applications > Voice Messaging/Contact Center.

2 Click Launch CallPilot Manager.

3 From the CallPilot Manager navigation panel, select Reports > Event Log.

4 Examine the Event Log for any issues that might cause the APPP to function

incorrectly.

End

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Avaya Advanced Paging Productivity Pack Configuration Uživatelský manuál Strana 31