Avaya Basic Call Management System (BCMS) Uživatelský manuál Strana 93
- Strana / 160
- Tabulka s obsahem
- KNIHY
Hodnocené. / 5. Na základě hodnocení zákazníků
System printer
Issue 5.0 May 2005 93
System printer data link operation and maintenance
Operation and maintenance of the system printer data link is significantly different from that
of the CDR and journal printer data links. For example, the CDR and journal printer data
links are maintained in a constant link up state, while the system printer data link is only
brought up once every 15 minutes, provided there are reports to be printed, or when an
immediate report is scheduled.
The system printer data link has three states that identify its operational condition. The
states are:
● Link up
● Link down
● Maintenance busyout
When the communication path (including software processes, hardware cabling, and
printer) functions properly and data is exchanged successfully, the data link is defined as
being in the link up state. The link down state refers to all times except:
● When reports are being printed
● When maintenance personnel have disabled the link
The maintenance busyout state is the result of executing the busyout sp-link
command from the administration terminal. While the link is in the maintenance busyout
state, the switch software processes are disabled and the link retry operation is disabled.
Monitor the operating status of the system printer and, as necessary, refill the paper bin,
relieve any paper jams, verify that the printer is receiving power, and so forth.
Note:
Note: Only personnel with maintenance permissions can execute the busyout
sp-link command. This is normally only performed via the maintenance
login. Therefore, as necessary, all nonmaintenance personnel should simply
flip the printer power switch to the OFF position to refill the paper bin and
remove jammed paper. Subsequently, the system printer can be restored
on-line by turning the power switch ON.
EIA Device Bit Rate Enter 1200, 2400, 4800, or 9600 to match the printer
speed setting. Default is 9600.
Lines Per Page Enter the number of lines per page required for the report.
Valid entries are 24 through 132. Default is 60.
System printer hardware administration (continued)
Field Description
- Avaya Communication Manager 1
- Call Center Software 1
- Contents 3
- 6 BCMS Operations 6
- Issue 5.0 May 2005 7 7
- Intended users 8
- Overview 8
- Conventions and terminology 9
- Reasons for reissue 9
- Related documentation 10
- Administration documents 11
- Hardware documents 11
- Call Center documents 11
- Avaya CMS upgrade documents 12
- Documentation Web sites 13
- 14 BCMS Operations 14
- BCMS description 15
- 16 BCMS Operations 16
- Printing and storing reports 17
- Acceptable Service Level 18
- System capacities 19
- Interactions 20
- System access 21
- BCMS login ID 22
- Logging in 22
- Logging off 23
- 24 BCMS Operations 24
- Generating reports 25
- Displaying real-time reports 26
- Printing real-time reports 26
- Issue 5.0 May 2005 27 27
- 28 BCMS Operations 28
- Displaying historical reports 29
- 30 BCMS Operations 30
- Issue 5.0 May 2005 31 31
- Printing historical reports 32
- Issue 5.0 May 2005 33 33
- 34 BCMS Operations 34
- Scheduling historical reports 35
- 36 BCMS Operations 36
- Issue 5.0 May 2005 37 37
- 38 BCMS Operations 38
- Issue 5.0 May 2005 39 39
- 40 BCMS Operations 40
- Report reference 41
- 42 BCMS Operations 42
- Real-time reports 43
- Sample report 44
- Header definitions 44
- Issue 5.0 May 2005 45 45
- 46 BCMS Operations 46
- Issue 5.0 May 2005 49 49
- Description 51
- 52 BCMS Operations 52
- Issue 5.0 May 2005 53 53
- Historical reports 54
- Sample reports 56
- Total Ext Time 58
- Total Number of Ext Calls 58
- Agent summary report 59
- 66 BCMS Operations 66
- Issue 5.0 May 2005 67 67
- Split summary report 68
- 72 BCMS Operations 72
- Total Staff Time 73
- Time Interval 73
- Issue 5.0 May 2005 77 77
- Trunk group summary report 78
- Issue 5.0 May 2005 81 81
- Header definition 84
- Issue 5.0 May 2005 85 85
- VDN summary report 86
- Issue 5.0 May 2005 89 89
- 90 BCMS Operations 90
- System printer 91
- System printer administration 92
- Issue 5.0 May 2005 93 93
- Report Scheduler 94
- Issue 5.0 May 2005 95 95
- 96 BCMS Operations 96
- Listing scheduled reports 97
- Changing scheduled reports 98
- Issue 5.0 May 2005 99 99
- Removing scheduled reports 100
- Issue 5.0 May 2005 101 101
- System status report 102
- Split status report 103
- VDN status report 103
- Agent report 104
- Trunk group report 104
- Split report 105
- VDN report 105
- About interpolation 106
- Issue 5.0 May 2005 107 107
- Agent engineering examples 108
- Example 2 109
- Example 3 110
- Issue 5.0 May 2005 111 111
- 112 BCMS Operations 112
- Issue 5.0 May 2005 113 113
- 114 BCMS Operations 114
- Issue 5.0 May 2005 115 115
- 116 BCMS Operations 116
- Issue 5.0 May 2005 117 117
- 118 BCMS Operations 118
- Issue 5.0 May 2005 119 119
- 120 BCMS Operations 120
- Issue 5.0 May 2005 121 121
- 122 BCMS Operations 122
- Issue 5.0 May 2005 123 123
- 124 BCMS Operations 124
- Issue 5.0 May 2005 125 125
- 126 BCMS Operations 126
- Issue 5.0 May 2005 127 127
- 128 BCMS Operations 128
- Issue 5.0 May 2005 129 129
- 130 BCMS Operations 130
- Issue 5.0 May 2005 131 131
- 132 BCMS Operations 132
- Issue 5.0 May 2005 133 133
- 134 BCMS Operations 134
- Trunk Engineering Guidelines 135
- 136 BCMS Operations 136
- Issue 5.0 May 2005 137 137
- 138 BCMS Operations 138
- Summary of differences 139
- 140 BCMS Operations 140
- Issue 5.0 May 2005 141 141
- 142 BCMS Operations 142
- Issue 5.0 May 2005 143 143
- 144 BCMS Operations 144
- Issue 5.0 May 2005 145 145
- 146 BCMS Operations 146
- Issue 5.0 May 2005 147 147
- 148 BCMS Operations 148
- Issue 5.0 May 2005 149 149
- 150 BCMS Operations 150
- Glossary 151
- Auto-In Work mode 152
- 152 BCMS Operations 152
- Issue 5.0 May 2005 153 153
- 154 BCMS Operations 154
- Issue 5.0 May 2005 155 155
- 156 BCMS Operations 156
Související produkty a manuály pro Software Avaya Basic Call Management System (BCMS)
Software Avaya R4.3 Uživatelský manuál
(368 stránky)
(368 stránky)
Software Avaya Read Me First: Router Software 11.02 and Site Manager 5.02 Uživatelský manuál
(10 stránky)
(10 stránky)
Software Avaya B5800 Uživatelský manuál
(70 stránky)
(70 stránky)
Software Avaya BCM 5.0 - Contact Center - Intelligent Contact Center Uživatelský manuál
(258 stránky)
(258 stránky)
Software Avaya BCM-IVR 2.1 Uživatelská příručka
(103 stránky)
(103 stránky)
Software Avaya BCM Unified Messaging Rychlý návod
(14 stránky)
(14 stránky)
Software Avaya Bay Command Console Uživatelský manuál
(130 stránky)
(130 stránky)
© 2020, manymanuals.cz. Všechna práva vyhrazena. | 0.134 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Komentáře k této Příručce