Avaya BCM 4.0 Unified Messaging Průvodce konfigurací stáhnout pdf (Strana 63)

BCM 4.0 Unified Messaging Configuration Guide

Chapter 4

Troubleshooting

This chapter is about:

• Troubleshooting during installation

• Troubleshooting logon problems

• Troubleshooting Outlook 2002 problems

• Troubleshooting Lotus Notes logon problems

• Troubleshooting after logging on

• Internet Mail client error messages

• Accessing Unified Messaging online Help

• Using Unified Messaging Support Tools

• CPTrace

This chapter discusses problems that subscribers can experience with Unified Messaging. The

troubleshooting information is divided into problems and suggested solutions. Based on the

expertise of subscribers, you can ask them to do some of the troubleshooting procedures.

If the suggested solution does not correct the problem, contact your Nortel representative.

The problems discussed here apply to all clients unless otherwise noted. Perform the suggested

procedures from the desktop computer, or, where noted, the Business Communications Manager

or administration client.

Troubleshooting during installation

Before you begin to install Unified Messaging for Microsoft Outlook, GroupWise, or Lotus Notes,

you require:

• the subscriber’s CallPilot mailbox number

• the fully qualified domain name of the Business Communications Manager

• the SMTP/VPIM prefix of the Business Communications Manager

To obtain the Unified Messaging version number

1 If the subscriber cannot log on, but you require the CallPilot version number, navigate to:

windows\system\nmdcva.exe

2 Right-click the file and select Properties.

The Properties page appears.

Note: Before you install Unified Messaging, make sure the Integrated Client (Microsoft

Outlook, GroupWise, or Lotus Notes) is working properly.

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Avaya BCM 4.0 Unified Messaging Průvodce konfigurací Strana 63