Avaya Business Communications Manager - Call Detail Recording System Uživatelský manuál

BCMBusiness Communications ManagerDocument Status: StandardDocument Version: 04.01Document Number: NN40020-605Date: August 2009Call Detail Recording S

10 Chapter 1 Getting startedNN40020-605AudienceThis guide is intended for people who install and configure the Call Detail Recording application. This

Chapter 1 Getting started 11Call Detail Recording System Administration GuideRelated publicationsTo locate specific information, refer to the BCM docu

12 Chapter 1 Getting startedNN40020-605

13Call Detail Recording System Administration GuideChapter 2Configuring Call Detail RecordingThe CDR application collects many different kinds of info

14 Chapter 2 Configuring Call Detail RecordingNN40020-605Figure 1 The Report Options pageTable 1 Report OptionsParameter OptionsFormatSL-1NorstarD

Chapter 2 Configuring Call Detail Recording 15Call Detail Recording System Administration GuideReport formats and typesCall Detail Recording can gener

16 Chapter 2 Configuring Call Detail RecordingNN40020-605Assign the Norstar report typeFrom the Report Options page, you can assign the Norstar report

Chapter 2 Configuring Call Detail Recording 17Call Detail Recording System Administration GuideTo assign the Header Format1 On the Task Navigation Pan

18 Chapter 2 Configuring Call Detail RecordingNN40020-6055 Select the Hospitality records check box, if you require hospitality records.Creating the F

Chapter 2 Configuring Call Detail Recording 19Call Detail Recording System Administration GuideAccount CodesWith Account Codes you can track telephone

Copyright © 2006–2009 Nortel Networks, All Rights ReservedAll rights reserved.The information in this document is subject to change without notice. Th

20 Chapter 2 Configuring Call Detail RecordingNN40020-605To assign, change or delete Prefix Filters1 On the Task Navigation Panel, click the Configura

Chapter 2 Configuring Call Detail Recording 21Call Detail Recording System Administration GuideInclude call charge info Yes/NoSupports charges on call

22 Chapter 2 Configuring Call Detail RecordingNN40020-605Configuring Leading Digits SuppressionYou can configure CDR so that personal identification n

23Call Detail Recording System Administration GuideChapter 3Configuring and managing CDR dataThis section contains information on:• Call Detail Record

24 Chapter 3 Configuring and managing CDR dataNN40020-605Configuring CDR Report File SettingsBefore you begin to transfer the CDR data files, configur

Chapter 3 Configuring and managing CDR data 25Call Detail Recording System Administration Guide4 Use the File Settings table to configure the size of

26 Chapter 3 Configuring and managing CDR dataNN40020-605Managing CDR dataCDR provides three methods to manage data:• Pull Transfer• Push Transfer• re

Chapter 3 Configuring and managing CDR data 27Call Detail Recording System Administration GuideReal-time dataYou use real-time data to view CDR record

28 Chapter 3 Configuring and managing CDR dataNN40020-605• an application that uses the CDR toolkit to download the CDR data• a ZIP/UNZIP utility inst

Chapter 3 Configuring and managing CDR data 29Call Detail Recording System Administration Guide3 Click the View by Groups tab.4 From the Groups list s

Contents 3Call Detail Recording System Administration GuideContentsContents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 Configuring and managing CDR dataNN40020-605To install the CDR Pull Client1 Exit any Windows programs that are running.2 Start a browser

Chapter 3 Configuring and managing CDR data 31Call Detail Recording System Administration GuideAdding a scheduled Pull TransferScheduling a Pull Trans

32 Chapter 3 Configuring and managing CDR dataNN40020-605The New CDR Pull Schedule screen closes and the new scheduled Pull Transfer appears in the Sc

Chapter 3 Configuring and managing CDR data 33Call Detail Recording System Administration Guide• an FTP Server application installed on a central clie

34 Chapter 3 Configuring and managing CDR dataNN40020-605 Table 5 Data File Transfer settingsSetting DescriptionTransfer TypeSelect how often CDR in

Chapter 3 Configuring and managing CDR data 35Call Detail Recording System Administration GuideCompress files before transferApplies only to PushSelec

36 Chapter 3 Configuring and managing CDR dataNN40020-605Transferring Call Detail Recording information immediatelyWhen you select the Push Now option

Chapter 3 Configuring and managing CDR data 37Call Detail Recording System Administration Guide3 Enter your username and password and click OK.The Wel

38 Chapter 3 Configuring and managing CDR dataNN40020-605Call Detail Recording displayWith the CDR Livestream you can monitor records remotely as call

Chapter 3 Configuring and managing CDR data 39Call Detail Recording System Administration GuideTo print records as you view them1 Select the record yo

4 ContentsNN40020-605Starting the CDR Pull Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Scheduling a Pu

40 Chapter 3 Configuring and managing CDR dataNN40020-605

41Call Detail Recording System Administration GuideChapter 4Call Detail Recording reportsCall Detail Recording (CDR) provides two types of reports:• “

42 Chapter 4 Call Detail Recording reportsNN40020-605SL-1 report optionsCall Detail Recording generates the SL-1 report options using letter codes, as

Chapter 4 Call Detail Recording reports 43Call Detail Recording System Administration GuideSL-1 Standard reportsThe following figures show examples of

44 Chapter 4 Call Detail Recording reportsNN40020-605Figure 7 Incoming call with CLIDAn incoming call on line 38 to station set 2221 with CLID enabl

Chapter 4 Call Detail Recording reports 45Call Detail Recording System Administration GuideFigure 11 End of call with charges rounded downEnd of cal

46 Chapter 4 Call Detail Recording reportsNN40020-605Norstar Standard reportsNorstar Standard reports start with a header line that contains the date

Chapter 4 Call Detail Recording reports 47Call Detail Recording System Administration GuideCall typeThe third line is the call type. This line appears

48 Chapter 4 Call Detail Recording reportsNN40020-605You can use the record information to drive external PC database applications; for example, to co

Chapter 4 Call Detail Recording reports 49Call Detail Recording System Administration GuideNorstar All reportThis report contains Standard, CLID Infor

Task list 5Call Detail Recording System Administration GuideTask listTo configure Report Options ...

50 Chapter 4 Call Detail Recording reportsNN40020-605Figure 26 Room status basicA Standard Hospitality record with room 732 status set as basicFigur

Chapter 4 Call Detail Recording reports 51Call Detail Recording System Administration GuideFigure 30 Busy call with DIDTarget line busyA call rings

52 Chapter 4 Call Detail Recording reportsNN40020-605Figure 33 PRIAn incoming call using the TIE service with service ID 0 and the corresponding out

Chapter 4 Call Detail Recording reports 53Call Detail Recording System Administration GuideFigure 35 Incoming call with DNISCall connected digit sep

54 Chapter 4 Call Detail Recording reportsNN40020-605• extension responsible for the external call forward• reason for the external call forward• digi

Chapter 4 Call Detail Recording reports 55Call Detail Recording System Administration GuideNorstar report field definitionsFigure 39 Standard and CL

56 Chapter 4 Call Detail Recording reportsNN40020-605Figure 40 Real-time record formatThis figure shows the lines available for printing by CDR in t

Chapter 4 Call Detail Recording reports 57Call Detail Recording System Administration GuideFigure 41 Start header lineThe header line indicates the

58 Chapter 4 Call Detail Recording reportsNN40020-605Figure 47 Hold and off-hold linesThe line that appears if a call is put on hold or taken off ho

Chapter 4 Call Detail Recording reports 59Call Detail Recording System Administration GuideFigure 54 Account code lineThe line that appears if an ac

6 Task listNN40020-605

60 Chapter 4 Call Detail Recording reportsNN40020-605Figure 60 Sample external call forwardThe line that appears if a call is externally forwarded.

Chapter 4 Call Detail Recording reports 61Call Detail Recording System Administration Guide•mid•fullRoom number lengths range from one to five digits.

62 Chapter 4 Call Detail Recording reportsNN40020-605Figure 67 Charges in unitsFigure 68 No chargeFigure 69 Charges not available-------- 07/1

63Call Detail Recording System Administration GuideGlossaryAccount feature codeA three-digit number that enables users to enter a Call Detail Recordin

64NN40020-605External Call ForwardA BCM server telephone configured to forward calls to destinations external to the system using outgoing lines.Hospi

Index 65Call Detail Recording System Administration GuideIndexAaccessingCall Detail Recordinglivestream 38livestreamElement Manager 38account code

66 IndexNN40020-605livestreamaccessing 38managing data 23Norstarassigning a report format 15Norstar CLID reportsfield definitions 46Norstar re

Index 67Call Detail Recording System Administration Guidereport filtersdescriptions 18Call Forward ALl Calls 53Call Forward Busy 53Call Forward

68 IndexNN40020-605CLID report 46field definitionsNorstar reportsCLID 55real-time 56standard 55formatsdateCall Detail Recording 16Hheader fo

Index 69Call Detail Recording System Administration Guidehold line 57invalid password line 58last line 58off-hold line 57outgoing line 56pas

7Call Detail Recording System Administration GuideHow to get helpThis section explains how to get help for Nortel products and services.Getting Help f

70 IndexNN40020-605SL-1 report options 42physical lines 50SL-1 41target line 50RINGING record 49SsecurityCall Detail Recording 23call reco

8 How to get helpNN40020-605NN40020-605

9Call Detail Recording System Administration GuideChapter 1Getting startedThis section contains information on the following topics:• “About this guid