Avaya Contact Center Uživatelský manuál stáhnout pdf (Strana 43)

Chapter 4 Setting up Contact Center agents 43

Contact Center Set Up and Operation Guide

11 Click Submit.

Changing agent information

You can change an agent’s:

•name

• supervisor status

• Automatic Answer setting

• Missed Call Option

• Activity Code setting

To change agent information

1 Start CallPilot Manager.

2 Click the Contact Center heading.

3 Click the Agent List link.

The Agent List page appears.

4 Click the Change link for the agent you want to change.

The Change Agent page appears.

If the agent if logged on, a message appears that says that the agent must log off first.

5 Change the properties that you want to change for the agent.

6 Click Submit.

Repeat steps 4 and 5 for each agent you want to change.

Resetting an agent’s password

If an agent forgets their password, you can reset the password back to the default value (0000).

After you reset the password, the agent must change their password the next time they log on.

To reset an agent’s password

1 Log on to CallPilot Manager.

2 Click the Contact Center heading.

Note: Any agents who have an agent ID number that is between the numbers you enter

in the From and To boxes are not changed. These agents are not included in the number

of agents added.

Note: You cannot change the properties of an agent who is logged on. Ask the agent to

log off and then make the changes.

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Avaya Contact Center Uživatelský manuál Strana 43