
10-30 Resolving Problems
Troubleshooting
When you upgrade
from one version of R2
to another version, the
old error log remains
unchanged.
This is normal. Old
entries will remain in the
error log. New entries
will be added as they
occur.
None
Error # 1111: Message
stating that DAO did
not install correctly.
Microsoft DAO
installation failed.
Reinstall DAO:
1. Close all applications.
2. Insert the BCMS Vu CD-
ROM into the CD drive.
3. In the “BCMS Vu R2
Master Setup” window
select Exit.
4. In My Computer or
Explorer select the CD-
ROM drive.
5. In the folder
Server\dao\disk1,
double-click on
“setup.exe.”
The program will correctly
install DAO.
Miscellaneous Problems
Problem Probable Cause Action
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