Avaya Reporting for Call Center Uživatelský manuál Strana 251

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Glossary 241
Issue 02 (05) Reporting for Call Center Set Up and Operations Guide
for Call Center, but they do not have the same scope for configuration as
an Administrator.
Unstaffed Calls........... Calls that were presented to the Skillset when there were no Agents
logged In to handle those calls.
Wallboard................... A device that is used to display Call Center statistics and messages to the
Agents and other Call Center staff. Nortel Networks Reporting for Call
Center TCP/IP enabled hardware WallBoards and SoftBoards from the
ipView range of wallboards.
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