Avaya CallPilot Manager Uživatelský manuál

BCM50 2.0CallPilotDocument Status: StandardDocument Number: NN40090-300Document Version: 01.01Date: September 2006CallPilot Manager Set Up and Operati

10 ContentsNN40090-300NN40090-300Directory Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

100 Chapter 8 Working with CCR TreesNN40090-300NN40090-300Disabling a CCR TreeBefore you make any changes to a CCR Tree, remove any references to the

Chapter 8 Working with CCR Trees 101CallPilot Manager Set Up and Operation GuideChanging a nodeTo change the properties of a node1 Click the Custom Ca

102 Chapter 8 Working with CCR TreesNN40090-300NN40090-300

103CallPilot Manager Set Up and Operation GuideChapter 9CallPilot reportsAbout CallPilot reportsThis chapter describes CallPilot reports and explains

104 Chapter 9 CallPilot reportsNN40090-300NN40090-300Mailbox Information ReportThis report shows the following for each mailbox.The mailbox can have o

Chapter 9 CallPilot reports 105CallPilot Manager Set Up and Operation GuideNOADDRESSAddress is not specified.ALTDN1Alternate extension 1 is defined.AL

106 Chapter 9 CallPilot reportsNN40090-300NN40090-300All Mailbox Activity ReportThe Mailbox Activity Report shows seven-day usage information for all

Chapter 9 CallPilot reports 107CallPilot Manager Set Up and Operation GuideCCR Tree Usage ReportThis report shows the Tree number, the Greeting Tables

108 Chapter 9 CallPilot reportsNN40090-300NN40090-300The CCR Tree Report shows the following.Port Usage/Call Handling ReportThis report summarizes inb

Chapter 9 CallPilot reports 109CallPilot Manager Set Up and Operation Guide• does not include the current day, because record collection for this day

Contents 11CallPilot Manager Set Up and Operation GuideChanging the Operator settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

110 Chapter 9 CallPilot reportsNN40090-300NN40090-300• If a caller requests several documents during a call, there are several lines in the report, ea

Chapter 9 CallPilot reports 111CallPilot Manager Set Up and Operation Guide*Contact Center parametersAppears if Contact Center is installed. The Prima

112 Chapter 9 CallPilot reportsNN40090-300NN40090-300Message Usage ReportThe Message Usage Report shows the number of minutes of storage available on

113CallPilot Manager Set Up and Operation GuideChapter 10CallPilot system propertiesSetting the system properties1 Click the Configuration heading.2 C

114 Chapter 10 CallPilot system propertiesNN40090-300NN40090-3009 Select the Enable External Initialization check box if you want subscribers to be ab

Chapter 10 CallPilot system properties 115CallPilot Manager Set Up and Operation Guidemailbox on a CallPilot User interface, the telset plays a voice

116 Chapter 10 CallPilot system propertiesNN40090-300NN40090-300

Chapter 11 Service Directory Numbers 117CallPilot Manager Set Up and Operation GuideChapter 11Service Directory NumbersAbout Service Directory Numbers

118 Chapter 11 Service Directory NumbersNN40090-300NN40090-300Name DialingYou map a DN to Name Dialing. The caller connects directly to the Name Diali

Chapter 11 Service Directory Numbers 119CallPilot Manager Set Up and Operation Guide3 Click Add.The Service Directory Number Setup page appears.4 In t

12 ContentsNN40090-300NN40090-300Appendix ADefault configuration values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173Glos

120 Chapter 11 Service Directory NumbersNN40090-300NN40090-300To change a Service Directory Table entry1 Click the Configuration heading.2 Click the S

Chapter 11 Service Directory Numbers 121CallPilot Manager Set Up and Operation GuideTo delete a Service Directory Table entry1 Click the Configuration

122 Chapter 11 Service Directory NumbersNN40090-300NN40090-300

123CallPilot Manager Set Up and Operation GuideChapter 12Dialing TranslationAbout Dialing TranslationDialing translation is a process by which the num

124 Chapter 12 Dialing TranslationNN40090-300NN40090-300Examples of Dialing Translation TablesThe following tables are examples of Dialing Translation

Chapter 12 Dialing Translation 125CallPilot Manager Set Up and Operation GuideNetwork AccessThe Dialing Table Translation results in a number that can

126 Chapter 12 Dialing TranslationNN40090-300NN40090-300Setting Dialing Translation propertiesSetting the Dialing Translation properties makes it easi

Chapter 12 Dialing Translation 127CallPilot Manager Set Up and Operation GuideTo review Dialing Translation Table entries1 Click the Configuration hea

128 Chapter 12 Dialing TranslationNN40090-300NN40090-300

129CallPilot Manager Set Up and Operation GuideChapter 13CallPilot Manager configurationEnabling keycodesYou can enable keycodes to increase the numbe

13CallPilot Manager Set Up and Operation GuideChapter 1Getting startedAbout this GuideThe CallPilot Manager Set Up and Operation Guide describes how t

130 Chapter 13 CallPilot Manager configurationNN40090-300NN40090-300Creating Access PasswordsAccess passwords control access to administration functio

Chapter 13 CallPilot Manager configuration 131CallPilot Manager Set Up and Operation GuideTo set the unit address and identification properties for Ca

132 Chapter 13 CallPilot Manager configurationNN40090-300NN40090-300

133CallPilot Manager Set Up and Operation GuideChapter 14CallPilot Manager operationsBacking up and restoring CallPilot informationYou can back up Cal

134 Chapter 14 CallPilot Manager operationsNN40090-300NN40090-300To reset CallPilot for Business Communications Manager1 On a telephone on your system

Chapter 14 CallPilot Manager operations 135CallPilot Manager Set Up and Operation GuideChanging the Operator settingsSetting the Auto Attendant Status

136 Chapter 14 CallPilot Manager operationsNN40090-300NN40090-300Changing the Answer Lines StatusCallPilot can answer all your Central Office (CO) lin

Chapter 14 CallPilot Manager operations 137CallPilot Manager Set Up and Operation GuideResetting the Operator passwordYou can reset the Operator passw

138 Chapter 14 CallPilot Manager operationsNN40090-300NN40090-300Changing the Operator settings from a telephoneFrom a telephone you can:• set the Ope

Chapter 14 CallPilot Manager operations 139CallPilot Manager Set Up and Operation GuideChanging the Operator passwordYou can change the Operator passw

14 Chapter 1 Getting startedNN40090-300NN40090-300Fax AnsweringFax Answering lets outside callers send faxes to the main site telephone number. Fax An

140 Chapter 14 CallPilot Manager operationsNN40090-300NN40090-300Changing the Operator default extensionWhen callers request to speak to your company

Chapter 14 CallPilot Manager operations 141CallPilot Manager Set Up and Operation GuideSetting the Business StatusThe Business Status setting override

142 Chapter 14 CallPilot Manager operationsNN40090-300NN40090-300Changing greetings or the Business Status from a remote telephoneYou can change a gre

Chapter 14 CallPilot Manager operations 143CallPilot Manager Set Up and Operation GuideSetting up line answeringCallPilot can answer all your Central

144 Chapter 14 CallPilot Manager operationsNN40090-300NN40090-300

145CallPilot Manager Set Up and Operation GuideChapter 15Broadcast and Information messagesAbout Broadcast messagesYou can send a Broadcast message if

146 Chapter 15 Broadcast and Information messagesNN40090-300NN40090-300To record and send a Broadcast message - Norstar Voice MailTo record and send a

Chapter 15 Broadcast and Information messages 147CallPilot Manager Set Up and Operation GuideInformation mailbox messagesYour business or departments

148 Chapter 15 Broadcast and Information messagesNN40090-300NN40090-300Write the message down and practice reading it aloud. When you are confident th

Chapter 15 Broadcast and Information messages 149CallPilot Manager Set Up and Operation GuideTo record an Information mailbox message1 Press ≤·°⁄.Foll

Chapter 1 Getting started 15CallPilot Manager Set Up and Operation GuideUnified MessagingWith Unified Messaging subscribers can use their email applic

150 Chapter 15 Broadcast and Information messagesNN40090-300NN40090-300

151CallPilot Manager Set Up and Operation GuideChapter 16Troubleshooting CallPilotThis chapter gives solutions to problems that can occur when you ope

152 Chapter 16 Troubleshooting CallPilotNN40090-300NN40090-300External callers hear the wrong greetingIf external callers hear the wrong greeting, (fo

Chapter 16 Troubleshooting CallPilot 153CallPilot Manager Set Up and Operation GuidePersonalized greetings do not playPersonalized greetings do not pl

154 Chapter 16 Troubleshooting CallPilotNN40090-300NN40090-300Incomplete messages are received in a mailbox, or “Message delivered” plays while record

Chapter 16 Troubleshooting CallPilot 155CallPilot Manager Set Up and Operation GuideCallers who access a Park and Page node hear “The person you have

156 Chapter 16 Troubleshooting CallPilotNN40090-300NN40090-300

157CallPilot Manager Set Up and Operation GuideChapter 17CallPilot configuration tipsThis chapter describes system configuration enhancements that max

158 Chapter 17 CallPilot configuration tipsNN40090-300NN40090-300Using Call Forward All Calls (CFAC)If a subscriber does not want to take any calls fo

Chapter 17 CallPilot configuration tips 159CallPilot Manager Set Up and Operation GuideHow to set up CallPilot for different businessesThere are sever

16 Chapter 1 Getting startedNN40090-300NN40090-300Symbols and text conventionsThese symbols are used to Highlight critical information for the BCM sys

160 Chapter 17 CallPilot configuration tipsNN40090-300NN40090-300Greeting Table 1 for On Your ToesCallPilot uses Greeting Table 1 to answer calls afte

Chapter 17 CallPilot configuration tips 161CallPilot Manager Set Up and Operation GuideCallPilot for a medium businessBridge Stone EngineeringCallPilo

162 Chapter 17 CallPilot configuration tipsNN40090-300NN40090-300Greeting Table 1 for Bridge Stone EngineeringCallPilot uses Greeting Table 1 to answe

Chapter 17 CallPilot configuration tips 163CallPilot Manager Set Up and Operation GuideThe managersBridge Stone managers have a personal CO line that

164 Chapter 17 CallPilot configuration tipsNN40090-300NN40090-300Automatic Set RelocationMust be set to No when changing the CallPilot extension and c

Chapter 17 CallPilot configuration tips 165CallPilot Manager Set Up and Operation GuideDelayed Ring Transfer (DRT)To use CallPilot as a secondary line

166 Chapter 17 CallPilot configuration tipsNN40090-300NN40090-300LinesIf a line programmed for the Auto Attendant appears on a set, it rings when Call

Chapter 17 CallPilot configuration tips 167CallPilot Manager Set Up and Operation GuideTransfer CallbackCalls through the Auto Attendant that transfer

168 Chapter 17 CallPilot configuration tipsNN40090-300NN40090-300

169CallPilot Manager Set Up and Operation GuideChapter 18Setting up CallPilot 100/150 as a Centralized Voicemail systemIf you have several Norstar sys

Chapter 1 Getting started 17CallPilot Manager Set Up and Operation GuideThese conventions and symbols are used to represent the Business Series Termin

170 Chapter 18 Setting up CallPilot 100/150 as a Centralized Voicemail systemNN40090-300NN40090-300Enabling External Initialization, Redirect DN and n

Chapter 18 Setting up CallPilot 100/150 as a Centralized Voicemail system 171CallPilot Manager Set Up and Operation GuideConfiguring lines to be answe

172 Chapter 18 Setting up CallPilot 100/150 as a Centralized Voicemail systemNN40090-300NN40090-300

173CallPilot Manager Set Up and Operation GuideAppendix ADefault configuration valuesThis appendix is a summary of the values that you can enter at th

174 Appendix A Default configuration valuesNN40090-300NN40090-300 **Group List numbers are always three digits longNorstar Voice Mail interface featur

175CallPilot Manager Set Up and Operation GuideGlossaryAASee Auto Attendant.AdministrationThe tasks involved in maintaining CallPilot mailboxes, Greet

176 GlossaryNN40090-300NN40090-300Business StatusA setting that overrides the schedule of the Greeting Table and plays the Non-business greeting until

Glossary 177CallPilot Manager Set Up and Operation GuideCustom Call RoutingCall Paths that let callers select options to direct their calls along path

178 GlossaryNN40090-300NN40090-300GreetingsThere are three types of CallPilot Greetings: Company Greetings, Personal Mailbox Greetings and Information

Glossary 179CallPilot Manager Set Up and Operation GuideInitializing a mailboxPreparing a mailbox to receive messages. Initializing a mailbox includes

18 Chapter 1 Getting startedNN40090-300NN40090-300About Nortel Business Series Terminal telephone buttonsThis table shows the Nortel Business Series T

180 GlossaryNN40090-300NN40090-300Message Waiting NotificationMessage Waiting Notification provides subscribers with the message notification “Message

Glossary 181CallPilot Manager Set Up and Operation GuidePath numberAn identification number assigned to a Path on each CCR Tree. The number represents

182 GlossaryNN40090-300NN40090-300System Administrator MailboxOne of the two Special Mailboxes. It is used by the System Administrator for sending Bro

183CallPilot Manager Set Up and Operation GuideIndexAAccess passwordsContact Center 130modem 130Afternoon Greeting 70Alternate extension 35Alt

184 IndexNN40090-300NN40090-300Message Usage 112Port Usage/Call Handling 108System Configuration 110starting from Business Communications Manage

Index 185CallPilot Manager Set Up and Operation Guidearea code 125example table 124, 125long distance access code 125Network Access 125overvie

186 IndexNN40090-300NN40090-300Initializing a mailbox 38Intercom numbers, CallPilot Feature Compatibility 165LLanguage choice, CallPilot Feature C

Index 187CallPilot Manager Set Up and Operation GuideOutdial type 34PParametersaccess code 125area code 125long distance access code 125reply

188 IndexNN40090-300NN40090-300Transfer Callback, CallPilot Feature Compatibility 167trivial password 45Troubleshooting 151accessing a line or l

Chapter 1 Getting started 19CallPilot Manager Set Up and Operation GuideRelated PublicationsThis section provides a list of additional documents refer

Copyright © 2005–2006 Nortel Networks, All Rights ReservedThe information in this document is subject to change without notice. The statements, config

20 Chapter 1 Getting startedNN40090-300NN40090-300http://www.nortel.com/ercGetting Help through a Nortel distributor or reseller If you purchased a se

21CallPilot Manager Set Up and Operation GuideChapter 2Using CallPilot ManagerRequirements for CallPilot ManagerCallPilot Manager operates on a CallPi

22 Chapter 2 Using CallPilot ManagerNN40090-300NN40090-300If not all the CallPilot settings shown in this guide appear in your browser:• refresh the b

Chapter 2 Using CallPilot Manager 23CallPilot Manager Set Up and Operation Guide6 Under the Administrator Management Tools title, select the CallPilot

24 Chapter 2 Using CallPilot ManagerNN40090-300NN40090-300About the CallPilot Manager interfaceSystem timeoutA CallPilot Manager session times out aft

Chapter 2 Using CallPilot Manager 25CallPilot Manager Set Up and Operation GuideResetting the System Administrator passwordIf you have a BCM system, t

26 Chapter 2 Using CallPilot ManagerNN40090-300NN40090-300

27CallPilot Manager Set Up and Operation GuideChapter 3CallPilot mailboxesAbout installing mailboxesYou install mailboxes by enabling a keycode. The k

28 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300General Delivery MailboxThe General Delivery Mailbox is your company mailbox. It is created auto

Chapter 3 CallPilot mailboxes 29CallPilot Manager Set Up and Operation GuideGuest mailboxesA Guest mailbox is a Subscriber mailbox without a primary e

3CallPilot Manager Set Up and Operation GuideTask ListGetting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300After you record the announcement, record a Company Greeting that tells callers about the mailbo

Chapter 3 CallPilot mailboxes 31CallPilot Manager Set Up and Operation Guide• Assign the Operator as the transfer point for all Information mailbox in

32 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300Mailbox Class of ServiceClass of Service (COS) values reduce the amount of programming you do wh

Chapter 3 CallPilot mailboxes 33CallPilot Manager Set Up and Operation GuideClass of Service default valuesTable 1 shows the Class of Service default

34 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300• Express Messaging Line• Call Screening• Mailbox Restrictions• Park and PageCompany DirectoryTh

Chapter 3 CallPilot mailboxes 35CallPilot Manager Set Up and Operation GuideAuto-LoginAuto-Login is an option that makes logging on easier. With Auto-

36 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300For Business Communications Manager, an Express Messaging Line can be set up as Fax Only. If the

Chapter 3 CallPilot mailboxes 37CallPilot Manager Set Up and Operation GuidePark and PageWith Park and Page, external callers can press 6 to page a ma

38 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300Initializing a mailboxInitializing a mailbox prepares your mailbox to receive messages. A mailbo

Chapter 3 CallPilot mailboxes 39CallPilot Manager Set Up and Operation GuideChecking which mailbox interface you useCallPilot supports two interfaces:

4 Task ListNN40090-300NN40090-300To configure answering for several lines ...80Cus

40 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300

41CallPilot Manager Set Up and Operation GuideChapter 4Working with mailboxesAdding a Subscriber mailboxTo create multiple Subscriber mailboxes, refer

42 Chapter 4 Working with mailboxesNN40090-300NN40090-30015 Select the Enable Call Screening check box to assign screened transfers to the mailbox own

Chapter 4 Working with mailboxes 43CallPilot Manager Set Up and Operation Guide10 Select the Display In Directory check box if you want the mailbox ow

44 Chapter 4 Working with mailboxesNN40090-300NN40090-3006 In the Last Name and the First Name boxes, type a name for the mailbox. The combined charac

Chapter 4 Working with mailboxes 45CallPilot Manager Set Up and Operation GuideTo add multiple mailboxes1 Click the Mailbox Administration heading.2 C

46 Chapter 4 Working with mailboxesNN40090-300NN40090-300Checks for trivial passwords are performed the first time subscribers log into their mailbox

Chapter 4 Working with mailboxes 47CallPilot Manager Set Up and Operation Guide• edit a Class of ServiceTo reset a mailbox password1 Click the Mailbox

48 Chapter 4 Working with mailboxesNN40090-300NN40090-3005 If you want to change the maximum mailbox message time, in the Max Mailbox Msg Time box typ

Chapter 4 Working with mailboxes 49CallPilot Manager Set Up and Operation GuideYou cannot delete a mailbox if:• it is currently in use• it is a target

Task List 5CallPilot Manager Set Up and Operation GuideTo reset CallPilot for CallPilot 100/150...

50 Chapter 4 Working with mailboxesNN40090-300NN40090-300902 Shipping 227221Group List number Name Mailbox number

Chapter 4 Working with mailboxes 51CallPilot Manager Set Up and Operation GuideAdding a Group ListA mailbox must be initialized before you can add it

52 Chapter 4 Working with mailboxesNN40090-300NN40090-300Changing a Group ListYou can change a Group List name and members at any time. You cannot cha

53CallPilot Manager Set Up and Operation GuideChapter 5Recording greetings, prompts and namesWith CallPilot Manager you can:• record and listen to gre

54 Chapter 5 Recording greetings, prompts and namesNN40090-300NN40090-300To record a greeting, prompt or name using a telephone handsetFor best result

Chapter 5 Recording greetings, prompts and names 55CallPilot Manager Set Up and Operation Guide10 If you want to enter a caption for the greeting, cli

56 Chapter 5 Recording greetings, prompts and namesNN40090-300NN40090-300Recording a greeting, prompt, or name using the CallPilot PlayerYou can use C

Chapter 5 Recording greetings, prompts and names 57CallPilot Manager Set Up and Operation Guide4 Record your greeting, name or prompt into the microph

58 Chapter 5 Recording greetings, prompts and namesNN40090-300NN40090-300Importing greetings, prompts or namesYou can import a previously recorded gre

Chapter 5 Recording greetings, prompts and names 59CallPilot Manager Set Up and Operation Guide15 Click Submit.Exporting greetings, prompts or namesYo

6 Task ListNN40090-300NN40090-300

60 Chapter 5 Recording greetings, prompts and namesNN40090-300NN40090-300

61CallPilot Manager Set Up and Operation GuideChapter 6Setting up the Auto AttendantAbout the Auto AttendantThe Auto Attendant can answer your company

62 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300Greeting TablesA Greeting Table stores the recordings that Auto Attendant plays to cal

Chapter 6 Setting up the Auto Attendant 63CallPilot Manager Set Up and Operation GuideGreeting Tables that use the alternate languageIf you use two la

64 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300To add an entry to the Holiday List1 Click the Auto-Attendant heading.The Lines Admini

Chapter 6 Setting up the Auto Attendant 65CallPilot Manager Set Up and Operation Guide4 Click the Change link for the New Item.The Holiday Setup page

66 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300About Holiday statusThe Status column in the Holiday List shows the status of the holi

Chapter 6 Setting up the Auto Attendant 67CallPilot Manager Set Up and Operation GuideTo change an entry in the Holiday List1 Click the Auto-Attendant

68 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300If you use a Primary and Alternate Language, record the option · instruction in the Al

Chapter 6 Setting up the Auto Attendant 69CallPilot Manager Set Up and Operation GuideAssigning greetings to Greeting TablesIn a Greeting Table you ca

7CallPilot Manager Set Up and Operation GuideContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300Setting the business hoursSetting the business hours determines when each greeting is

Chapter 6 Setting up the Auto Attendant 71CallPilot Manager Set Up and Operation GuideAssigning a language preferenceAfter you assign greetings to the

72 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300Auto Attendant MenuThe Auto Attendant Menu plays after the Company Greeting, and when

Chapter 6 Setting up the Auto Attendant 73CallPilot Manager Set Up and Operation GuideSetting the Auto Attendant propertiesThis feature controls the A

74 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-3004 Click Submit.Starting CCR Tree feature codeThis box is for the three-digit starting

Chapter 6 Setting up the Auto Attendant 75CallPilot Manager Set Up and Operation GuideAbout Touchtone GateTouchtone Gate is a feature that allows Call

76 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300The Touchtone Gate voice prompt is not played to internal callers. For internal caller

Chapter 6 Setting up the Auto Attendant 77CallPilot Manager Set Up and Operation GuideCLID Routing overviewIf an incoming call has a CLID value that m

78 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300Telephone numbers in the CLID Routing Table are sorted in numerical order, from the lo

Chapter 6 Setting up the Auto Attendant 79CallPilot Manager Set Up and Operation Guide• a Greeting Table, select the Greeting Table option and from th

8 ContentsNN40090-300NN40090-300Adding an Information mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

80 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300Configuring line answeringThe system can answer all your incoming lines, or just the l

81CallPilot Manager Set Up and Operation GuideChapter 7Custom Call RoutingAbout Custom Call RoutingWith Custom Call Routing (CCR) you can replace Auto

82 Chapter 7 Custom Call RoutingNN40090-300NN40090-300To build a CCR Tree you start by creating the options presented in the Home node. You can includ

Chapter 7 Custom Call Routing 83CallPilot Manager Set Up and Operation GuideExample of a Home nodePlanning a CCR TreeTo plan a CCR Tree1 Identify the

84 Chapter 7 Custom Call RoutingNN40090-300NN40090-300About CCR Tree structureHome nodeAfter the Company Greeting, a caller hears the Home node messag

Chapter 7 Custom Call Routing 85CallPilot Manager Set Up and Operation GuideSub-menuA sub-menu is any menu that callers hear after the Home node. Sub-

86 Chapter 7 Custom Call RoutingNN40090-300NN40090-300An example of a CCR Tree MailboxTo be included on our mailing list leave your name and address a

87CallPilot Manager Set Up and Operation GuideChapter 8Working with CCR TreesBuilding a CCR TreeYou can record your CCR Tree programming in the CCR Tr

88 Chapter 8 Working with CCR TreesNN40090-300NN40090-300To create a Home menu node1 Click the Custom Call Routing heading.The CCR Tree Administration

Chapter 8 Working with CCR Trees 89CallPilot Manager Set Up and Operation Guidefollow the steps in “Importing greetings, prompts or names” on page 58

Contents 9CallPilot Manager Set Up and Operation GuideChapter 7Custom Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

90 Chapter 8 Working with CCR TreesNN40090-300NN40090-3007 Click Submit.Copying a CCR TreeIf you want to create a CCR Tree that is similar to another

Chapter 8 Working with CCR Trees 91CallPilot Manager Set Up and Operation GuideCallers can press ⁄ to hear more options, such as:To hear our weekly sp

92 Chapter 8 Working with CCR TreesNN40090-300NN40090-3004 Click the Change link for the Information node.The CCR Information Node Properties page app

Chapter 8 Working with CCR Trees 93CallPilot Manager Set Up and Operation Guide• Home: returns the call to the Home node prompt• Disconnect: disconnec

94 Chapter 8 Working with CCR TreesNN40090-300NN40090-300£fififi⁄¤‹›fififi⁄¤‹› is the telephone number dialedFor information on preventing unauthorized call

Chapter 8 Working with CCR Trees 95CallPilot Manager Set Up and Operation GuideTo add a Park and Page node1 Click the Custom Call Routing heading.The

96 Chapter 8 Working with CCR TreesNN40090-300NN40090-30012 Click Voice for the Primary and Alternate prompts and record your primary and alternate re

Chapter 8 Working with CCR Trees 97CallPilot Manager Set Up and Operation GuideCreating Customized Digits recordingsYou can record customized recordin

98 Chapter 8 Working with CCR TreesNN40090-300NN40090-300Assigning a CCR Tree to a Greeting TableBefore incoming callers can access a CCR Tree, you mu

Chapter 8 Working with CCR Trees 99CallPilot Manager Set Up and Operation GuideOne button access to CCR treesAfter you create a CCR Tree, you can prog