Avaya Call Center Reports Explained Uživatelský manuál Strana 35

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Reports Explained 31
Issue 1 (2) Reports Explained
Activity Codes can be used to identify different types of call. For example, a Help Desk could
have activity codes for different products that they support. It is then easy to see which products
generate the most calls, or which product support calls have the highest average talk time.
Activity Codes can be used to represent Agent activity as a result of a call, for example, Activity
Codes could be established to represent Credit Account Application Letter Sent, or Catalog
Posted, etc.
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