Avaya ipView Software Wallboard Uživatelský manuál stáhnout pdf (Strana 4)

ystem Overview

ipView Software Wallboard 2.0 SUOG Issue 01 (1)

System Overview

Introduction

Nortel Networks ipView Software Wallboard is a Windows® software application that provides

a software based IP enabled wallboard on the PC desktop of Call Center Agents.

Nortel Networks ipView Software Wallboard is often referred to as the ipView SoftBoard.

Overview

Call Center Statistics and Messages from the Nortel Networks Reporting for Call Center

application are displayed in Real Time on the ipView SoftBoard.

Audible Alerts can be associated with certain events, and histograms can be displayed to

graphically show the changes in a particular Call Center parameter over a rolling period of 15

minutes.

The ipView SoftBoard is completely compatible with the ipView Hardware wallboard, and a

mixture of ipView hardware wallboards and ipView SoftBoards can be configured within the

Nortel Networks Call Center application.

Additionally, ipView SoftBoards can relay their input to any number of other IP enabled

wallboards, either ipView hardware wallboards or ipView SoftBoards.

On-Line Context-sensitive Help is available within ipView by pressing the F1

key.

ipView Languages

Note that you can have the ipView SoftBoard operating in UK English, US English, French,

Canadian French, Spanish, Latin American Spanish, Italian, German, Dutch, Brazilian

Portuguese, Danish, Norwegian or Swedish.

Furthermore, it does not have to operate in the same language as the Nortel Networks Reporting

for Call Center. This allows you to install different language versions of the ipView SoftBoard

amongst your Call Center Agents.

For example, you may have your Nortel Networks Reporting for Call Center application

operating in the French language, and have a mixture of English speaking and French speaking

Agents.

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Avaya ipView Software Wallboard Uživatelský manuál Strana 4