Avaya Business Secure Router 252 Configuration - Basics Uživatelský manuál stáhnout pdf (Strana 415)

100

101

Appendix A Troubleshooting 415

Nortel Business Secure Router 252 Configuration — Basics

Problems with the WebGUI

Problems with Remote Management

Table 121 Troubleshooting the WebGUI

Problem Corrective Action

I cannot access the

WebGUI.

Make sure that there is not an SMT session running.

Check that you have enabled Web service access. If you have configured a remote

management secured client IP address, your computer IP address must match it.

For WAN access, you must configure remote management to allow server access

from the Wan (or all). You must also configure a firewall rule to allow access from the

WAN.

The IP addresses of your computer and the Business Secure Router must be on the

same subnet for LAN access.

If you changed the Business Secure Router LAN IP address, then enter the new one

as the URL.

Remove any filters in SMT menu 3.1 (LAN) or menu 11.1.4 (WAN) that block Web

service.

Table 122 Troubleshooting Remote Management

Problem Corrective Action

I cannot remotely

manage the Business

Secure Router from

the LAN or the WAN.

Check your remote management and firewall configuration.

Use the Business Secure Router WAN IP address when configuring from the WAN.

Use the Business Secure Router LAN IP address when configuring from the LAN.

Refer to “Problems with the LAN interface” on page 412 for instructions about

checking your LAN connection.

Refer to the “Problems with the WAN interface” on page 413 for instructions about

checking your WAN connection.

See also “Problems with the WebGUI” on page 415.

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