Avaya Troubleshooting Routers Průvodce řešením problémů stáhnout pdf (Strana 150)

Troubleshooting Routers

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What, if anything, has changed in the router and/or network?

9. Can you reproduce the problem, and if so, how?

10. How is the problem affecting your network?

11. What revision of software is currently installed?

12. Does the log show you any additional information?

13. Do you have a trace of the problem?

14. Can you send the Bay Networks Technical Response Center a copy of the

conﬁguration ﬁle and a binary version of the log ﬁle?

Go to the next section for instructions.

15. Can we dial into the router and use Telnet to access it in order to

troubleshoot the problem?

16. If we do not have an up-to-date diagram of your network, can you fax it

to us?

For additional information or advice, contact the Bay Networks Technical

Response Center in your area:

United States 1-800-2LAN-WAN

Valbonne, France (33) 92-966-968

Sydney, Australia (61) 2-903-5800

Tokyo, Japan (81) 3-328-0052

Sending and Retrieving Files to and from Bay Networks

Sending us your conﬁguration ﬁles, traces, and router logs can help us isolate and

solve the problem with your router. You can send ﬁles to and from Bay Networks

by using one of the following methods:

• Use the Bay Networks anonymous FTP ﬁle server.

If you can access the Internet, you can use FTP to forward conﬁguration ﬁles,

traces, router logs, and so on.

• Use an asynchronous ﬁle transfer program such as Procom.

• Connect a modem to the problem router and ask us to use XMODEM

commands to retrieve conﬁguration ﬁles, logs, and traces.

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Avaya Troubleshooting Routers Průvodce řešením problémů Strana 150