Avaya v5.0.450.2 Aplikační záznam stáhnout pdf

RS; Reviewed:

SPOC 12/7/2010

Solution & Interoperability Test Lab Application Notes

©2010 Avaya Inc. All Rights Reserved.

1 of 44

ITEL_BCM60

Avaya Solution & Interoperability Test Lab

Application Notes for ITEL Reporting for Contact Center

v5.0.450.2 with Avaya Business Communication Manager,

Release 6.0 – Issue 1.0

Abstract

These Application Notes describe the configuration steps required for the ITEL Reporting for

Contact Center v5.0.450.2 and the Avaya Intelligent Contact Center software to successfully

interoperate with Avaya Business Communication Manager (BCM) Release 6.0.

ITEL Reporting for Contact Center 5.0 uses the XML Contact Center Reporting Interface

(XML stream, logs into Avaya BCM Release 6.0, and retrieves all of the data that is

currently in the BCM). It is a Contact Center application which gathers real time data and

historical statistical data from the BCM Intelligent Contact Center (ICC) and uses these two

data sources to populate real time screens and create historical reports.

Information in these Application Notes has been obtained through DevConnect compliance

testing and additional technical discussions. Testing was conducted via the DevConnect

Program at the Avaya Solution and Interoperability Test Lab.

1 2 3 4 5 6 ... 43 44

Shrnutí obsahu

Strany 1 - Release 6.0 – Issue 1.0

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 1 of 44 ITEL_BCM60

Strany 2 - 2. Reference Configuration

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 10 of 44 ITEL_BCM60 4.2

Strany 3

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 11 of 44 ITEL_BCM60 The

Strany 4 - 4. Configure on BCM

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 12 of 44 ITEL_BCM60 4.3

Strany 5

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 13 of 44 ITEL_BCM60 The

Strany 6

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 14 of 44 ITEL_BCM60 4.4

Strany 7

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 15 of 44 ITEL_BCM60 F

Strany 8

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 16 of 44 ITEL_BCM60 F

Strany 9

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 17 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 18 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 19 of 44 ITEL_BCM60 To

Strany 12 - 4.3. Create Agent list

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 2 of 44 ITEL_BCM60 1.

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 20 of 44 ITEL_BCM60 4.

Strany 14 - 4.4. Create SkillSet list

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 21 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 22 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 23 of 44 ITEL_BCM60

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 24 of 44 ITEL_BCM60

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 25 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 26 of 44 ITEL_BCM60

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 27 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 28 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 29 of 44 ITEL_BCM60 5.

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 3 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 30 of 44 ITEL_BCM60 ITE

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 31 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 32 of 44 ITEL_BCM60

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 33 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 34 of 44 ITEL_BCM60 F

Strany 29 - 5.1. Configure ITEL RCC

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 35 of 44 ITEL_BCM60 His

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 36 of 44 ITEL_BCM60 Fi

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 37 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 38 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 39 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 4 of 44 ITEL_BCM60 4.

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 40 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 41 of 44 ITEL_BCM60 Fi

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 42 of 44 ITEL_BCM60 F

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 43 of 44 ITEL_BCM60

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 44 of 44 ITEL_BCM60 ©

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 5 of 44 ITEL_BCM60 To c

Strany 41 - 6.2. Test Results

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 6 of 44 ITEL_BCM60 Fig

Strany 42 - 9. Additional References

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 7 of 44 ITEL_BCM60 Fig

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 8 of 44 ITEL_BCM60 The

RS; Reviewed: SPOC 12/7/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved. 9 of 44 ITEL_BCM60 Figu

Komentáře k této Příručce

Žádné komentáře