Avaya Media Processing Server Series System (Software Release 2.1) Uživatelský manuál stáhnout pdf (Strana 294)

Avaya Media Processing Server Series System Reference Manual

Page 294 # P0602477 Ver: 3.1.11

Call Monitoring

If you have access to the equipment, the MPS allows you to listen to calls in progress.

Headphones/speakers can be connected to audio jacks in the MPS to play out the

speech occurring on a chosen line. Only one side of a “conversation” can be

monitored at a time.

You should use call monitoring (listening to the actual calls) only to confirm that

caller/MPS interaction is going smoothly and that the MPS is operating

correctly. There may be restrictions regarding the monitoring of telephone

conversations. Check your local laws for guidelines on monitoring calls. This

facility is intended ONLY for verification of operating speech paths from the

caller and MPS sides.

Listening to Calls

When you have the system front panel removed, observe all electrical safety

rules. Do not touch any exposed electronic circuits. After you have completed the

monitor jack hookup, replace the front panel immediately.

In addition to usual electrical safety rules, you should also reduce or eliminate the

chance of damage to your equipment by Electrostatic Discharge (ESD). Electrostatic

discharge is a discharge of stored static electricity that occurs when electronic

components are improperly handled and can result in complete or intermittent failures.

Before you open a chassis, ensure that power to the unit is turned off, but that the

power cord is connected to the wall receptacle. Having the power cord connected will

ensure a ground path for any ESD voltages. Wrist straps and work surfaces must also

be properly grounded for protection against electrostatic discharge.

In a properly wired building the nearest reliable ground will likely be the center screw

of a standard 110 VAC outlet. Avoid contact between equipment and clothing. The

wrist or ankle strap only protects the equipment from ESD voltages on the body; ESD

voltages on clothing can still cause damage.

The TMS front panel contains an audio jack used to monitor calls (see Telephony

Media Server (TMS) on page 28). A telephone handset/headphone or a speaker is

connected and the desired line can be monitored using the ccm listen command.

Only one side of the conversation can be monitored from a single phone line at a time.

To listen to calls:

1. Remove the front panel on the chassis containing the TMS.

2. Check that there is an active call on the line. Use the syntax c#[-#]

status for that line (or range of lines), or ccm status for a report

on all lines.

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Avaya Media Processing Server Series System (Software Release 2.1) Uživatelský manuál Strana 294