Avaya Site Administration Reference Release 3.1 Uživatelský manuál stáhnout pdf (Strana 48)

Avaya Site Administration Reference

5. Practice using the features on which you'll train end-users.

Knowing their lines is but one key to actors' success; they must also be comfortable using

the props that punctuate the lines. Similarly, as an instructor, you must be proficient with

the Avaya products which serve as your "props." Be sure you are thoroughly familiar with

the features on which you'll be training end-users.

6. Choose an appropriate training environment.

Selecting an appropriate training environment is nearly as important as organizing the

content of the training. You should train end-users away from their "normal" work area to

highlight the importance of the training, and to prevent interruption. Be sure to choose a

comfortable training room that is large enough to accommodate the participants, well-

ventilated, and appropriately equipped. Select a training room where sample phone types

are available, if possible.

7. Prepare the training venue.

Much as you have organized the instructional content for your training session, you must

also prepare the training venue. Be sure to consider the following aspects of this

preparation:

 arrange the layout of the room so that everyone can participate

 provide appropriate training materials

 gather writing materials

 obtain projection equipment

 gather flip charts and white boards

 duplicate system reference material

 obtain phones for demonstration and/or practice: Be sure to get phone types that

correspond with types that end-users are used to working with.

 test all equipment for proper functionality

8. Meet with the Avaya instructor, if applicable.

If Avaya will be providing end-user training, you should meet with the Avaya instructor

prior to the week of the training to discuss how the training should be customized to meet

the needs of the end-users. Your discussions with the Avaya instructor should

encompass the following issues:

 choice of training content

 special needs of different groups of end-users

 strategies for facilitating the transition from using older phone models and features to

the new ones

 key security issues

 particulars of the "Help Desk" plan: What information should be given out about it?

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Avaya Site Administration Reference Release 3.1 Uživatelský manuál Strana 48