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Chapter3Call Detail Recording Reports51
Call Detail Recording System Administration Guide
Direct Inward Dial (DID) busy
A call rings busy when the digital line is set up as a DID line requiring receive digits to route the
call through the Business Communications Manager server via a target line. If all target line
destinations are busy, the unit returns a busy signal instead of routing the call to the prime station
set. Call Detail Recording produces a busy report. Figure 40 shows an example of a busy call to a
set with DID. Refer to “Sample busy call with DID” on page 51.
Figure 40 Sample busy call with DID
Target line busy
A call rings busy when a target line is involved with a call, and a second incoming call tries to use
the same line. Call Detail Recording produces a busy report, but does not include the target line
information. Figure 41 shows an example of a call to a busy target line. Refer to “Sample busy call
on a target line” on page 51.
Figure 41 Sample busy call on a target line
Call Detail Recording reports busy only if the Business Communications Manager server is
programmed to provide busy treatment.
Bearer capability data
When you assign Call Detail Recording to report in the Norstar CLID report format, Call Detail
Recording provides Bearer capability information associated with the call. Figure 42 shows an
example of an incoming call with Bearer capability data. Refer to “Sample incoming call with
Bearer capability” on page 51.
Figure 42 Sample incoming call with Bearer capability
Note: This information appears in the Norstar report when the Business
Communications Manager server supports Bearer capabilities.
-------- 03/02/99 15:09:32 LINE = 0235
00:00:00 BUSY
LINE = 0035
-------- 03/02/99 14:36:02 LINE = 0035
00:00:00 BUSY
-------- 12/03/99 14:36:00 LINE = 0035
CALLING NUMBER 7355303
NAME UNKNOWN
UNKNOWN
BC = SPEECH
00:00:00 NO ANSWER RINGING 0:02
- Business Communications 1
- Manager 2.5 1
- Call Detail Recording System 1
- Administration Guide 1
- Trademarks 2
- Contents 3
- Chapter 4 5
- 6 Contents 6
- Figures 9 9
- 10 Figures 10
- P0911648 02 10
- 12 Tables 12
- Before you begin 13
- Text conventions 13
- Acronyms 14
- Related publications 15
- 16 Preface 16
- Chapter 1 17
- Introduction 17
- 18 Chapter 1 Introduction 18
- Chapter 2 19
- Services key 20
- The Summary window appears 20
- The Report Parameters 22
- Report formats and types 23
- SL-1 reports 23
- Assign the SL-1 report type 23
- Norstar reports 24
- Report Language 24
- Report Filter 25
- All calls 25
- Outgoing calls only 25
- Prefix strings 25
- Account Code 25
- Account Code Feature Code 26
- The Report Options 27
- Date Format 28
- Header Format 28
- DNIS Info 29
- Connect Char (Characters) 29
- The Market Parameters 30
- CLID with Name 31
- The Prefix Bin Settings 33
- Prefix filter 33
- The Access Bin Settings 34
- Access Bin Settings 34
- Suppress Length Settings 35
- Saving configuration changes 35
- The Configuration menu 36
- Configuration Undo 37
- Undo changes 37
- Configuration Clip File 38
- Clip File 38
- Chapter 3 39
- Call Detail Recording Reports 39
- SL-1 report options 40
- SL-1 Standard reports 41
- SL-1 CLID reports 42
- Special station set numbers 43
- Norstar CLID reports 45
- Norstar All report format 48
- Target line/Physical lines 50
- Busy reports 50
- Bearer capability data 51
- PRI Call-by-call service 52
- Voice over IP calls 52
- External call forward 54
- Printable line descriptions 57
- HOSPITALITY VACANT 61
- Install CDRClient Application 65
- Figure 80 66
- CDR User Management 68
- Delete a user name 69
- Modify user privileges 70
- Glossary 73
- 74 Glossary 74
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