Avaya IVR Průvodce konfigurací stáhnout pdf (Strana 57)

Interactive Voice Response Installation and Configuration Guide

Chapter 4

Troubleshooting

This chapter describes problems that can occur when you operate Interactive Voice Response, and

suggested solutions.

Business Communications Manager is sluggish. Response time is slow

Make sure that the number of scripts assigned to lines via PeriView matches the maximum number

of Interactive Voice Response Ports in the MSC Configuration section in Unified Manager. Refer

“Using PeriView to load and configure scripts” on page 36.

Interactive Voice Response is not working after I restore an Interactive Voice Response

backup on a new disk

Make sure Interactive Voice Response is not disabled as a service. Refer to “Changing how

Interactive Voice Response service operates after a reboot” on page 47.

PeriView cannot see Business Communications Manager

• Make sure that the vpshosts file on the PeriView workstation is properly populated. Refer to

“8. Add the Business Communications Manager node number and name to the VPSHOSTS

file” on page 22.

• Make sure that the hosts file on the PeriView workstation is properly populated. Refer to “9.

Add IP information for the Business Communication Managers to the HOSTS file” on page

23.

• Your PeriView workstation has to be on the same subnet as the published IP address that is

programmed on your Business Communications Manager system.

• PeriView cannot access a Business Communication Manager system over a modem.

I see errors in the EventViewer on Business Communications Manager for Interactive Voice

Response

Some errors can be expected if Interactive Voice Response is running as a service but you have not

yet downloaded prompts or assigned scripts to lines. If you have downloaded prompts and

configured scripts, check the list of Alarms and SNMP Traps for Interactive Voice Response

information. This can help you analyze the problem.

To check the list of Alarms and SNMP Traps:

1 Start Unified Manager.

2 Click the Maintenance button.

3 Log on with your user name and password.

The Product Maintenance & Support page appears.

4 Click the Alarms and SNMP Traps link.

Review this information for Interactive Voice Response events. For assistance in interpreting

this information, contact your next level of support.

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