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C a l l P i l o tTM Release 4.0 - Standard 1.08Desktop Messaging User Guidefor Novell GroupWise

7How to get HelpThis section explains how to get help for Nortel products and services.Getting Help from the Nortel Web siteThe best way to get techni

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9Welcome to CallPilotCallPilot* from Nortel is an advanced business communications system that offers exceptional flexibility for managing your messag

10Getting startedAbout this guideThis user guide is an overview of how to use CallPilot with your Novell GroupWisee-mail. The instructions and screen

11Logging inWhen you log in to your e-mail, you can log in to CallPilot at the same time.To log in from Novell GroupWiseNote: Do not leave the Remembe

12Working with your CallPilot messagesWhen you open your e-mail with CallPilot installed, your CallPilot messages appear in the CallPilot Desktop Mess

13Playing voice messagesWhen you open a voice-only message, the CallPilot Player appears. In mixed voice, fax, or text messages, click the Voice icon

14Viewing fax messagesNote: In order to receive faxes, your CallPilot administrator must enable fax capability for your mailbox.To view a fax message

15Composing voice messagesYou can record a voice message from the computer or the telephone, then address and send the message the same way as an e-ma

16Composing fax and text messagesTo create and send a single fax message To create a fax, your CallPilot mailbox must have fax capability. The CallPil

Business Communications Manager & CallPilot 100/150Updates to theDesktop Messaging User GuidesInternet ClientsPage 9 Call the sender of a messageC

17To create and send a text messageTo create a text message:1 Open a new CallPilot message form.2 Click the Text icon in the toolbar. 3 Type or paste

18Creating and sending fax batch messagesTo send customized CallPilot fax messages to multiple recipients you can use Microsoft Word Mail Merge, and s

192 Add new columns or subtract existing ones, as required. For new columns, chose a meaningful column header name.3 Add the required data under each

20CallPilot or a Desktop Messaging client and a voice prompt will identify the message as Urgent from the CallPilot telephone interface. Messages sent

21The purpose of this page is to provide a location to map information in the data source to each customized fax document. To signal CallPilot that th

22You can use all of the data source column header tags to customize the document. The following is an example using the Sample.doc file:In this examp

233 Select Merge to Printer and then select the Nortel Fax Batch driver from the Print dialog box that appears.Note: Ensure that Microsoft Word is not

24If a problem occurs while transferring the fax, a dialog box similar to the following:If you select Yes, an attempt is made to resend the fax to the

25Using custom fax Cover PagesCallPilot users can choose to include a cover page with their faxes. The server administrator typically designs and mana

26CallPilot Desktop Messaging Custom formThe Custom Fax Forward form of CallPilot Desktop Messaging contains a menu item named Cover page, which conta

Outlook, Lotus Notes, GroupWisePage 9 Contact sender of a messageCall the sender of a message is not supported.Contact Sender is not supported. This d

27 Nortel Fax Printer Driver formYou can use the Nortel Fax Printer form to send a fax message, using either a CallPilot Desktop Messaging client (suc

28If you choose to send your fax to a specific destination (for example, a fax machine), the Cover page text box becomes active, and allows you browse

29The first time you access this page, CallPilot Desktop Messaging attempts to fill in the From section using information from the registry. Desktop M

30Initiating a call using Call DirectoryThe Call Directory feature allows you to call any person listed in the Novell GroupWise Address Book, Novell P

31number are cached in the registry, if Remember changes is selected.If CallPilot cannot find any valid telephone numbers, then depending on the clien

32Contacting the sender of a messageYou can respond to a CallPilot or a GroupWise e-mail message with a telephone call instead of a recorded message.1

33Adding attachments to messagesBefore sending a message, you can attach one or more voice, fax, or text files to it. Voice files can be .vbk or .wav

34Setting message optionsBefore sending a message, you can set options for handling and delivery.To set message options1 On a new message form, select

35Forwarding and replying to messagesYou can forward a message, and compose an introduction to send with it. You can also compose a reply to the sende

36Message Forwarding Rule The Message Forwarding Rule can be configured by the system administrator or by the My CallPilot user. The Message Forwardin

Messaging feature, the Contact Sender option must be available.Page 35 (Page 29 Lotus Notes) Setting message optionsDelivery Receipt is not supported.

37Addressing messagesTo address a message from an Address Book You can address a CallPilot message from the CallPilot Address Book on the server, or y

38E-mail addresses versus Fax/Telephone numbersThe CallPilot Desktop client always attempts to find a CallPilot e-mail address or address information

39You must modify the selected number in the Verify number field to ensure proper delivery. The phone and fax numbers must be entered as an alphanumer

40For example, suppose CallPilot server “na42349” in the domain “us.nortel.com” with VPIM/SMTP prefix “1952897” contains mailbox “7404”. Then the Call

41Personal distribution listsThere are two types of Personal Distribution Lists (PDL) you can use: CallPilot PDL, which can be created using My CallP

42Instant MessagingThe Instant Messaging feature allows you to start an Instant Messaging (IM) session through Microsoft Windows> MSN Messenger or

43that is not installed on your PC.Using Instant Messaging from the CallPilot FormYou can initiate an instant messaging session through the CallPilot

44Using Instant Messaging from Novell GroupwiseYou can initiate an Instant Messaging session by selecting a message and choosing the Contact Sender me

45Conversation window, is displayed. This window provides the interface for sending and receiving instant messages.If the sign in name does not exist

46Changing your mailbox settingsTo view or change your CallPilot access settingsYour administrator enters the default CallPilot access information for

2CallPilot Desktop Messaging User Guide for Novell GroupwiseDocument number: 555-7101-424Product release: 4.0Document release: Standard 1.08Date: Octo

47Changing mail delivery settingsTo view or change your mail settingsYour administrator enters the default mail settings for you. You can change them

48 Show message waiting indicator (MWI) on taskbar - The CallPilot telephone icon on the Windows taskbar turns red when you have a new message. Warn

49Changing your Address Book settingsTo view or change your Address Book settingsYour administrator enters the default Address Book settings for you.

50Note: In CallPilot 4.0 this setting controls how the GroupWise Desktop client displays the Novell GroupWise Address Book. If the Local setting is se

51Changing audio settingsTo change the audio device and volumeYou can play and record your messages from your telephone or your computer. 1 In your e-

52Linking to My CallPilotDesktop Messaging provides links to the web-based resources in My CallPilot. To view or change the URL for My CallPilot, see

53specific to your mailbox.

54Working offlineTo work offline, you require a computer that has CallPilot installed and configured in the same way as your office computer. You can

55CallPilot Desktop Messaging User Guide for Novell GroupWiseCopyright © 2006 Nortel Networks. All Rights Reserved.Information is subject to change wi

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3*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmo

4PROMARK and RHOBOT are trademarks of DMI Promark, Inc.QUICKTIME is a trademark of Apple Computer, In.RADISYS is a trademark of Radisys Corporation.RO

5ContentsHow to get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Welcome to CallPilot . . . . . . . . . . . .

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