Avaya Configuring and Troubleshooting Bay Dial VPN (DVS) Networks Uživatelský manuál Strana 145

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Troubleshooting
302272-A Rev. 00 C-3
5.
Back up your files.
Store backup copies of the configuration files on the Site Manager
workstation. Use a log to record the location, name, purpose, and backup date
of every configuration file you back up. Organizing and naming the backup
files on the Site Manager workstation can also help you prevent confusion.
6.
Maintain consistent files in multiple memory cards.
If the router uses multiple memory cards, make sure that each file is consistent
in each memory card designated for storing files of that type. For example, if
you change a routers software image or configuration file, save the file to
each memory card that contains the same files.
To make sure that the files of the same name are consistent on multiple
memory cards, display the directory of each card and compare the sizes of
each file.
7.
Handle memory cards carefully to prevent static damage.
Static electricity can damage memory cards; always use an antistatic wrist
strap when handling them.
8.
Call the Bay Networks Technical Solutions Center if a Technician
Interface
prom
command fails. Do not reboot.
If you reboot after a
prom command fails, a Bay Networks representative
must reinsert new programmable, read-only memory (PROM) chips on the
board and rewrite the PROM software to them before the router can recover.
Preparing to Troubleshoot
The first step in troubleshooting your network is to determine exactly what is
happening; that is, to write down a detailed description of the problem -- what the
system is doing as well as what it is not doing.
Caution:
Always back up a file before deleting it. This includes configuration
and log files. Always back up the current log file on the Site Manager
workstation before clearing it; you may want to refer to it later to troubleshoot
a problem.
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