Avaya Configuring and Troubleshooting Bay Dial VPN (DVS) Networks Uživatelský manuál Strana 146
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Configuring and Troubleshooting Bay Dial VPN Services
C-4 302272-A Rev. 00
Troubleshooting Worksheet
This section poses the initial questions you should answer to narrow the cause of a
problem. Your answers may lead you to such topics as the operation of the
Brouter, the BayRS software, the Remote Access Concentrator platform, the
physical layer, the data link layer, or the network layer. Subsequent sections
provide instructions on how to further isolate and solve problems.
Determine the scope of a problem by researching and writing down the answers to
the following questions:
1.
What are the symptoms of the problem? Exactly what is happening?
What is not happening?
______________________________________________________________
______________________________________________________________
______________________________________________________________
The more information you have about the symptoms of the problem, the more
easily you can identify the cause.
2.
When did each symptom begin?
Write down the time you learned about each symptom. Examine the event log
for event messages that indicate when the problem occurred. Read the event
message descriptions for clues.
______________________________________________________________
______________________________________________________________
3.
What recent changes could have contributed to the problem?
(Circle Yes or No for each.)
• Reconfigured devices? Yes No
• Moved nodes? Yes No
• Added segments? Yes No
• Increased traffic? Yes No
Note:
A problem’s symptoms and its underlying cause are not necessarily the
same. For example, if you cannot ping an IP router, the symptom is that you
cannot ping the router; the cause may be a loose cable.
- Configuring and 1
- Troubleshooting Bay Dial 1
- VPN Services 1
- Trademarks 2
- Restricted Rights Legend 2
- Statement of Conditions 2
- Contents 5
- 302272-A Rev. 00 vii 7
- 302272-A Rev. 00 ix 9
- 302272-A Rev. 00 xi 11
- 302272-A Rev. 00 13
- About This Guide 15
- Conventions 16
- Acronyms 17
- Bay Networks Customer Service 19
- How to Get Help 19
- Chapter 1 21
- Tunneling Overview 21
- What Is Tunneling? 22
- Layer 3 Tunneling 24
- Layer 2 Tunneling 24
- DVS0012A 26
- Dial VPN Network Components 27
- 1-8 302272-A Rev. 00 28
- 1-10 302272-A Rev. 00 30
- 1-12 302272-A Rev. 00 32
- Where to Go Next 34
- Chapter 2 35
- Dial VPN Layer 2 Tunneling 35
- 2-2 302272-A Rev. 00 36
- L2T0003A 36
- 302272-A Rev. 00 2-3 37
- L2TP Packet Encapsulation 38
- 2-6 302272-A Rev. 00 40
- Security in an L2TP Network 41
- 2-8 302272-A Rev. 00 42
- RADIUS User Authentication 43
- RADIUS Accounting 44
- L2TP IP Interface Addresses 44
- Starting an L2TP Session 45
- Examples of L2TP Tunnels 46
- 302272-A Rev. 00 2-13 47
- 2-14 302272-A Rev. 00 48
- Chapter 3 49
- Dial VPN Layer 3 Tunneling 49
- 3-2 302272-A Rev. 00 50
- DVS0001A 50
- 302272-A Rev. 00 3-3 51
- How Tunnel Management Works 52
- How the TMS Database Works 54
- How DHCP Works 55
- shows the entire process 56
- Assigning Addresses 58
- Starting the Connection 60
- 3-14 302272-A Rev. 00 62
- 3-16 302272-A Rev. 00 64
- 3-18 302272-A Rev. 00 66
- DVS0007A 66
- Chapter 4 69
- 4-2 302272-A Rev. 00 70
- <acp or RADIUS> 71
- 4-4 302272-A Rev. 00 72
- 302272-A Rev. 00 4-5 73
- 4-6 302272-A Rev. 00 74
- Configuring Active RIP 75
- Chapter 5 77
- Tunnel Management Commands 80
- Command Arguments 81
- 5-12 302272-A Rev. 00 88
- 0013ABC0:001234560000 88
- Chapter 6 89
- 6-2 302272-A Rev. 00 90
- 302272-A Rev. 00 6-3 91
- DVS0015A 91
- Using RADIUS Accounting 92
- RADIUS server 93
- Chapter 7 99
- 7-2 302272-A Rev. 00 100
- 302272-A Rev. 00 7-3 101
- 7-4 302272-A Rev. 00 102
- Gateway Accounting Messages 103
- Chapter 8 105
- DVS0008A 106
- 8-2 302272-A Rev. 00 106
- 302272-A Rev. 00 8-3 107
- (continued) 108
- 302272-A Rev. 00 8-7 111
- 8-8 302272-A Rev. 00 112
- 302272-A Rev. 00 8-9 113
- Enabling L2TP 117
- Configuration is completed 118
- (continued) 121
- 8-18 302272-A Rev. 00 122
- field, which by 123
- Creating a Superscope 125
- Chapter 9 127
- Managing a Dial VPN Network 127
- 9-2 302272-A Rev. 00 128
- Appendix A 129
- Planning Worksheet 129
- A-2 302272-A Rev. 00 130
- For Each Destination Site 131
- For Each Remote Node 132
- Appendix B 133
- Syslog Messages 133
- TMS Syslog Messages 136
- Appendix C 143
- Troubleshooting 143
- Preventing Problems 144
- Preparing to Troubleshoot 145
- Troubleshooting Worksheet 146
- 302272-A Rev. 00 C-5 147
- Troubleshooting and Testing 148
- Cable Guide 148
- C-8 302272-A Rev. 00 150
- Caution: Avoid using the 151
- Caution: 152
- 302272-A Rev. 00 C-11 153
- C-12 302272-A Rev. 00 154
- 302272-A Rev. 00 C-13 155
- C-14 302272-A Rev. 00 156
- Managing 161
- Remote Access Concentrators 161
- Using Command Line Interfaces 161
- Managing Remote 163
- Access Concentrators Using 163
- Command Line Interfaces 163
- C-22 302272-A Rev. 00 164
- DVS0005A 165
- C-24 302272-A Rev. 00 166
- Troubleshooting the LAC 167
- Troubleshooting the LNS 168
- C-32 302272-A Rev. 00 174
- Glossary 175
- Glossary-6 302272-A Rev. 00 180
- Tunnel Management 180
- System (TMS) 180
- Virtual Private 180
- Network (VPN) 180
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