Avaya Business Communications Manager - Interactive Voice Response Průvodce konfigurací stáhnout pdf (Strana 11)

Interactive Voice Response Installation and Configuration Guide

Chapter 2

Installing Interactive Voice Response

This chapter contains the information and procedures shown in this list:

• Overview of installing IVR

— Hardware and software requirements

— IVR capacities

• Enabling IVR

• Administering several IVR systems

• Installing PeriView

— Before you install PeriView

— PeriView 2.1 and PeriView 2.1 Consolidator installation

• Adjusting the number of voice ports

• Uploading IVR prompts

• Configuring host access

— Enabling the Host Communication Access keycode

• Launching an application in PeriView

• Dialing the IVR extension

• Assigning lines to IVR

Overview of installing IVR

To install IVR you must know how to:

• log on to Business Element Manager and use the Business Element Manager interface

Refer to the Avaya BCM450 Administration and Security (NN40160-601) for more

information.

• log on to CallPilot Manager and use the CallPilot Manager interface

Refer to the CallPilot Manager Set Up and Operation Guide BCM450 1.0 (NN40160-304) for

more information.

•use PeriView

Refer to your PeriView system documentation for more information.

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Avaya Business Communications Manager - Interactive Voice Response Průvodce konfigurací Strana 11