Avaya Business Communications Manager - Interactive Voice Response Průvodce konfigurací stáhnout pdf (Strana 12)

12 Chapter 2 Installing Interactive Voice Response

NN40070-300

Hardware and software requirements

To install PeriView you must have:

• a computer that runs Windows 2000

IVR capacities

To install IVR

1 Enable the IVR software authorization code.

Refer to “Enabling IVR” on page 13.

2 If you are going to use IVR in a multinode environment, refer to “Administering several IVR

systems” on page 13.

3 Install PeriView on a Windows 2000 client PC.

Refer to “Installing PeriView” on page 15.

4 Assign voice ports to IVR.

Refer to “Adjusting the number of voice ports” on page 24.

5 Upload IVR prompts to the Avaya BCM.

Refer to “Uploading IVR prompts” on page 26.

6 Configure host access if your IVR scripts use host access.

Refer to “Configuring host access” on page 28.

Maximum number of simultaneous calls 24 (24 voice ports)

Maximum number of voice ports 63

Maximum number of voice ports that can be

allocated to voicemail

Maximum number of IVR fax calls 8

Maximum number of fax ports 8

Recording time available on Avaya Business

Communications Manager (Avaya BCM) for all

applications (IVR, CallPilot, and Contact Center)

400 hours

Note: There are other restrictions that can alter the real number of voice ports

available on an Avaya BCM. For more information, refer to the Avaya Business

Communications Manager 450 1.0 Configuration—System (NN40160-501).

Voice ports cannot be shared between voicemail, Contact Center, and IVR.

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Avaya Business Communications Manager - Interactive Voice Response Průvodce konfigurací Strana 12