Avaya Business Communications Manager - Interactive Voice Response Průvodce konfigurací stáhnout pdf (Strana 13)

Chapter 2 Installing Interactive Voice Response 13

Interactive Voice Response Installation and Configuration Guide

7 Use the PeriView Application Manager to load and configure the scripts.

Refer to “Launching an application in PeriView” on page 41 and see the PeriView User’s

Guide for more details.

8 Verify that IVR is working by dialing the IVR extension.

Refer to “Dialing the IVR extension” on page 49.

9 Use CallPilot Manager to assign the lines you want the IVR scripts to answer.

Refer to “Assigning lines to IVR” on page 49.

10 Back up IVR.

For information on how to perform backup and restore activities, refer to the Avaya BCM450

Administration and Security (NN40160-601).

Enabling IVR

To enable IVR, load an Avaya BCM keycode file and IVR-specific authorization code on the

Business Element Manager. The IVR-specific authorization code enables the number of voice

ports to be used by the IVR application to service scripts. This authorization code also enables fax

resources that can be used by IVR scripts.

For more information and procedures on installing the Avaya BCM keycode and IVR

authorization code, refer to the Keycode Installation Guide (NN40010-301).

Administering several IVR systems

If you want to use PeriView to administer several IVR systems on different Avaya BCMs, you

must assign a different node number to each IVR system.

To change the node number

1 Launch and log on to Business Element Manager.

The Business Element Manager opens with the Task Navigation Panel showing.

2 From the Configuration tab, open the Applications folder.

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Avaya Business Communications Manager - Interactive Voice Response Průvodce konfigurací Strana 13