Avaya Business Communications Manager - Interactive Voice Response Průvodce konfigurací stáhnout pdf (Strana 57)

Chapter 3 Administering Interactive Voice Response 57

Interactive Voice Response Installation and Configuration Guide

Uninstalling PERI packages for BCM/IVR 1.x automatically

If BCM/IVR 1.x is already on the Windows workstation, complete the following procedure to

remove the BCM/IVR 1.x PERI packages before you install BCM/IVR 2.1.

To uninstall PERI packages with the MPS 2.1 Software and Document CD:

1 Select Start > Settings > Control Panel > Add or Remove Programs

and remove all PERI

applications.

2 Reboot the system,

Using IVR Basic Settings

You can manage IVR integration using the Business Element Manager. From the Applications

folder in the Task Navigation Panel, you can navigate to the Interactive Voice Response panel.

The Interactive Voice Response panel has three tabs:

• Basic Settings

• Advanced Commands

• Advanced Configuration

Use the Basic Settings tab to:

• change a node number (see “To change the node number” on page 13)

• load an IVR keycode file onto the Avaya BCM (see “To enable the Host Communication

Access keycode” on page 28 and “To configure the Host Communication Access” on page 30)

• load or remove prompts (see “To upload IVR prompts” on page 26)

Using IVR Advanced Commands

Use the Advanced Commands tab on the Interactive Voice Response panel in Business Element

Manager to execute advanced IVR commands.

Outputs from commands appear in the Results area of the Advanced Commands panel.

To execute an advanced IVR command

1 Launch and log on to Business Element Manager.

The Business Element Manager opens, showing the Task Navigation Panel.

2 From the Configuration tab, open the Applications folder.

3 Click IVR.

The Interactive Voice Response panel appears with the Basic Settings tab showing.

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Avaya Business Communications Manager - Interactive Voice Response Průvodce konfigurací Strana 57