Avaya BCM 2.0 Programming Uživatelská příručka stáhnout pdf (Strana 325)

Troubleshooting your Enterprise Edge system 325

P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide

Call may originate on a telephone that uses pulse signaling

The caller may be dialing from the network on a rotary-dial telephone or on a

push-button telephone that uses pulse signaling. Inform remote callers that they

must dial from a push-button telephone that uses DTMF “tone” signaling.

Line pool access code gets ringback

If the line pool access code gets ringback, the published line pool access code is

invalid, and the system has routed the call to the prime telephone for the incoming

trunk. Verify the following:

1. Make sure that the published line pool access codes are correct.

2. Check that the line pool codes have been entered correctly under Services,

Telephony Services, General Settings, Access codes.

Line pool access code gets busy tone

The line pool access code will get a busy tone if there are not enough lines in the

line pool to serve the number of users. If the line pool contains loop start trunks,

enter programming and move under used loop start trunks from other line pools into

the deficient line pool. Alternatively, you can create a separate line pool for remote

users only.

Dialed number gets no response

This may be caused by one of the following:

• Remote caller dials before far end is ready on page 325

• Line malfunction on page 325

• System malfunction on page 325

Remote caller dials before far end is ready

The remote caller, after accessing a line in a line pool, may have started dialing

before the far endwas readytoreceive digits.To avoid thisproblem,instruct remote

callers to wait until they hear feedback before entering any digits.

Line malfunction

There may be a malfunction in the line that the remote caller accessed. If the

problem is persistent, check that all lines in the affected line pool are functioning

normally.

System malfunction

There may be a malfunction in the system that the caller is trying to reach. Inform

the operators of the system at the far end that the dialed number is not getting

through.

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Avaya BCM 2.0 Programming Uživatelská příručka Strana 325