Avaya BCM 4.0 Call Detail Recording System Uživatelský manuál stáhnout pdf (Strana 16)

16 Chapter 2 Configuring Call Detail Recording

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5 Select the Hospitality records check box, if you require hospitality records.

Creating the Feature Code

The purpose of the feature code is to allow a user to enter an account code when on a call. The

account code that is entered is registered and recorded in the BCM CDR record for that call.

The default feature code in BCM is 900. If 900 is being used for another application, you can

choose another code to represent CDR. The feature code you designate can be any unused number

between 900 and 999. You designate the feature code in Element Manager.

To designate the feature code

1 On the Task Navigation Panel, click the Configuration tab.

The Configuration folders appear.

2 Click the Telephony folder and click the Call Detail Recording task.

The Call Detail Recording panel appears with the Report Options tab displayed.

3 In the Feature Code field, enter a number between 00 and 99. The first digit (9) is provided.

Callers can now enter the Feature Code and then enter the appropriate Account Codes.

Report Filter Description

Filter type All reports all incoming and outgoing calls.

Outgoing reports only outgoing calls (no incoming calls).

Prefix reports calls matching the predetermined long distance digit strings.

The purpose of the Prefix filter is to report only long distance calls, calls to certain

area codes, or calls to specific numbers. If you select the Prefix Report filter, you

must also specify the prefix digits.

If the first digits dialed match one or more of the programmable prefix strings, the call

is reported; otherwise the call is not reported. You can have a maximum of eight

prefix strings assigned at one time. The maximum length for each prefix string is

eight digits.

Note: The Prefix filter defaults are 0, 1, 90, 91, 411 and 9411. Invalid Password

attempts are reported regardless of the Report Filter selected.

Account code reports only calls that have account codes associated with them.

Feature code F9 See “Creating the Feature Code”.

Minimum call

duration

This filter determines which calls are included in the CDR. Calls shorter than the

minimum call duration are not logged. The default setting is 2 seconds and the range

is 0 - 30 seconds.

Hospitality records This filter represents four states of room occupancy: vacant, basic, mid and full.

Room number lengths can be 1 - 5 digits.

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Avaya BCM 4.0 Call Detail Recording System Uživatelský manuál Strana 16