Avaya BCM 4.0 Call Detail Recording System Uživatelský manuál Strana 54
- Strana / 68
- Tabulka s obsahem
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Hodnocené. / 5. Na základě hodnocení zákazníků
54 Chapter 4 Call Detail Recording reports
N0060599N0060599
• extension responsible for the external call forward
• reason for the external call forward
• digits dialed
Figure 37 Sample external call with external call forward
An incoming call on line 0001 that was externally forwarded to line 0002. Extension 221 is
responsible for the external call forward event.
Figure 38 Sample internal call with external call forward
An internal call that was externally forwarded to line 0002. Extension 222 originated the call.
Extension 221 is responsible for the external call forward event.
Ad hoc multiparty conference calls
The Ad hoc multiparty conferencing feature allows CDR to track multiparty conference calls and
provide information on when parties have joined or left the conference. You can use this data for
call accounting purposes and for statistical tracking of conference resources.
With the introduction of Ad hoc multiparty conferencing feature, a station involved in a
three-party conference can add more participants using Feature 3. When a fourth participant is
added, all conferenced parties are transferred to a new conference serve, and a bridge is created.
When the bridge is created, a conference server record is also created. In Norstar reports, the start
and end times of all participants, both internal and external, are recorded.
Note: For more information, refer to the Installation and Maintenance Guide for your
system.
-------- 12/31/99 11:59:59 LINE = 0001 LINE = 0002
CALLING NUMBER 4032919123
BC = SPEECH
EXT CALL FWD STN = 221 REASON = CFAC
00:00:00 OUTGOING CALL
DIGITS DIALED 5551212
00:02:47 CALL RELEASED
-------- 12/31/99 11:59:59 STN = 222 LINE = 0002
CALLING NUMBER 4032919123
BC = SPEECH
EXT CALL FWD STN = 221 REASON = CFAC
00:00:00 OUTGOING CALL
DIGITS DIALED 5551212
00:02:47 CALL RELEASED
- Document Status: Standard 1
- Document Version: 02 1
- Part Code: N0060599 1
- Date: June 2006 1
- Trademarks 2
- Task list 3
- 4 Task list 4
- Contents 5
- Chapter 1 7
- Audience 8
- Acronyms 8
- Related publications 9
- How to get Help 10
- Chapter 2 11
- N0060599N0060599 12
- Table 1 Report Options 12
- Report formats and types 13
- To assign Norstar report type 14
- Assigning the Date Format 14
- To assign the Date Format 14
- Assigning the Header Format 14
- To assign the Header Format 15
- Assigning the Report Language 15
- To assign the Report Language 15
- Assigning Report Filters 15
- To assign Report Filters 15
- Creating the Feature Code 16
- To designate the feature code 16
- Configuring the Prefix Filter 17
- Include DNIS Info Yes/No 18
- Table 3 Report contents 19
- Chapter 3 21
- Table 4 File Settings 23
- Managing CDR data 24
- Using CDR Pull Transfer 25
- To set up a CDR user account 26
- Starting the CDR Pull Client 28
- To start the CDR Pull Client 28
- Configuring the BCM List file 29
- To create a BCM List file 29
- To select the BCM List file 30
- Scheduling a Pull Transfer 31
- To schedule a Pull Transfer 32
- Using CDR Push Transfer 33
- Using CDR Livestream 37
- Call Detail Recording display 39
- Chapter 4 41
- SL-1 report options 42
- SL-1 Standard reports 43
- SL-1 CLID reports 43
- Norstar reports 45
- Norstar Standard reports 46
- Norstar CLID reports 46
- Norstar Real-time report 47
- Figure 22 Call with DNIS 48
- Figure 23 Transferred call 48
- Norstar All report 49
- Target line/physical lines 50
- Busy reports 50
- Bearer Capability data 51
- PRI call-by-call service 51
- Voice over IP calls 52
- External call forwarding 53
- Line descriptions 56
- Table 10 Real-time record 60
- Figure 67 Charges in units 62
- Figure 68 No charge 62
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