Avaya BCM 4.0 Call Detail Recording System Uživatelský manuál stáhnout pdf (Strana 17)

Chapter 2 Configuring Call Detail Recording 17

Call Detail Recording System Administration Guide

Account Codes

With Account Codes you can track telephone calls from your company to different clients or for

telephone activities. For example, a caller contacting a billable client can enter an account code

each time they call that client.

Callers can enter account codes for any incoming or outgoing calls. Callers enter the feature code

(F9--) followed by the account code.

Callers can enter an account code any time during an active call. They cannot enter an Account

Code when a call is on hold or when a configuration session is in progress.

Account Code list

Account Codes have a maximum of 12 digits but cannot contain symbols such as (*) or (#). Table

2 is an example of an Account Code list.

Configuring the Prefix Filter

With the Prefix Filter, you can select whether you monitor and report all long-distance calls, only

calls to certain area codes, or calls to specific numbers.

If the first digits a caller dials match one or more of the prefixes you have defined, the call is

reported. Otherwise the call is not reported. You can have a maximum of eight prefix strings

assigned at one time. The maximum length for each prefix string is eight digits. The Prefix filter

default settings are 0, 1, 90, 91, 411 and 9411.

Note: Remember to provide your colleagues with the Feature Code and the

Account Code list. Your Account Code list is not stored on the BCM. The BCM

does not check that account code is valid.

Table 2 Account Codes

Account code Description

11127 Pat (manager)

37 Field Support

239 Liza (Sales)

45 Roger (Service)

1552 Monique (Shipping)

53 Modern Ways Limited

100 Long distance

1 2 ... 12 13 14 15 16 17 18 19 20 21 22 ... 67 68

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Avaya BCM 4.0 Call Detail Recording System Uživatelský manuál Strana 17