Avaya BCM 4.0 Call Detail Recording System Uživatelský manuál stáhnout pdf (Strana 20)

20 Chapter 2 Configuring Call Detail Recording

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Configuring Leading Digits Suppression

You can configure CDR so that personal identification numbers (PIN) that callers use to access

long-distance carriers are not recorded in CDR. Usually the long-distance caller dials the code of

their carrier (up to five digits), enters a PIN (0 to 16 digits), and then enters the long-distance

telephone number. Leading Digits Suppression provides security to long-distance callers by

preventing PINs being recorded in the reports.

You can define a maximum of five Leading Digit strings. The first digits that a caller dials are

compared to the Leading Digits. If there is a match, a number of digits are suppressed. (The

number of digits that are suppressed equals the number you select in the Suppress field for the

string). Only the code of the carrier and the remaining digits (excluding the PIN) are printed in the

output report.

To assign or change Suppress Digits

1 On the Task Navigation Panel, click the Configuration tab.

The Configuration folders appear.

2 Click the Telephony folder and click the Call Detail Recording task.

The Call Detail Recording panel appears with the Report Options tab displayed.

3 On the lower panel, in the Leading Digits Suppression table, in the Leading Digits box enter

the carrier code.

The carrier code can be up to five digits long, and is the number that users must dial to reach

their carrier. For example, users must dial 3421 to reach their long-distance carrier.

4 In the Suppress box, select the number of digits, up to a maximum of 16, that callers can have

in their PIN.

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Avaya BCM 4.0 Call Detail Recording System Uživatelský manuál Strana 20