Avaya BCM 4.0 Call Detail Recording System Uživatelský manuál stáhnout pdf (Strana 49)

Chapter 4 Call Detail Recording reports 49

Call Detail Recording System Administration Guide

Norstar All report

This report contains Standard, CLID Information and real-time records.

Figure 24 Sample call with Standard, CLID and Real-time information

The figure shows a call record when All is selected. The RINGING record shows the call-received

time with CLID Information, not the start alert-time. The call was answered 15 seconds after the

ringing began. The call was transferred 25 seconds after it was answered and was released two

minutes after it was transferred.

Auto Attendant and Call Center station set numbers

If the Auto Attendant answers incoming calls, the station set number appears as the DN of the

Auto Attendant. If Call Center answers incoming calls, the station set number appears as the

Control DN (CDN) of the Skillset that answered the call.

Standard Hospitality record format

The Hospitality record shows four states of room occupancy: vacant, basic, mid, and full. Room

number lengths can be from one to five digits.

Figure 25 Room status vacant

A Standard Hospitality record with room 12345 status set as vacant.

*030298 154920 0022 4037692000 UNKNOWN D G

*030298 154920 0022 4037692000 8002349876 D D

*030298 154935 0022 7101 4037692000 UNKNOWN D A

*030298 155000 0022 7169 4037692000 UNKNOWN D T

*030298 155200 0022 7169 4037692000 UNKNOWN D R

-------- 03/02/98 15:49:20 LINE = 0022 STN = 7101

CALLING NUMBER 4037692000

NAME UNKNOWN

LONG DISTANCE

DNIS NUMBER 8002349876

BC = SPEECH

00:00:00 INCOMING CALL RINGING 0:15

00:00:20 HOLD

00:00:25 TRANSFERRED

-------- 03/02/98 15:50:00 LINE = 0022 STN = 7169

00:00:00 FROM TRANSFER

00:00:00 UNHOLD

00:02:00 CALL RELEASED

-------- 23/01/98 23:49:00 STN = 12345

HOSPITALITY VACANT

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Avaya BCM 4.0 Call Detail Recording System Uživatelský manuál Strana 49