Avaya CallPilot Custom Call Routing BCM Rls 6.0 Uživatelský manuál stáhnout pdf (Strana 15)

CallPilot Custom Call Routing

NN40011-018 Issue 1.2 BCM Rls 6.0 15

For example:

“We’re pleased to announce the arrival of the new FaxEasy line of fax

machines. FaxEasy is easy to operate and produces top quality fax

images at an affordable price”.

You must create Information mailboxes before you can add an Information

Message to a CCR Tree.

Sub-menu

A sub-menu is any menu that callers hear after the Home node. Sub-menus

can lead to other sub-menus. A sub-menu is a prompt that provides callers

with another list of options. For example, from the Home node a caller can

press .to reach the Sales department and hear the sub-menu options.

For example:

“To place an order press 1. To add your name to our mailing list, press

2. To speak with a Customer Service Representative press 3. To speak

with the receptionist press 0”.

Mailbox Node

Create mailbox nodes to give callers a mailbox where they can leave a

message.

For example:

“You have reached the Ideal Office Machines Order Desk mailbox.

After the tone, leave your name, address, telephone number, and the

number of the item you want to order. Thank you”.

Destination

The destination is where callers go after they listen to an Information Message

or leave a message in a mailbox. Each Information Message and Mailbox

node must have a destination:

 Previous: returns the caller to the previous menu.

 Home: returns the caller to the Home node.

 Disconnect: disconnects the call.

You can assign destinations only to Information Messages and Mailbox

nodes.

Transfer Node

A Transfer node transfers callers to an extension (DN’s) or an external

number. Callers can also be transferred to Hunt group DN’s and Contact

Center DN’s.

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Avaya CallPilot Custom Call Routing BCM Rls 6.0 Uživatelský manuál Strana 15