Avaya CallPilot Custom Call Routing BCM Rls 6.0 Uživatelský manuál stáhnout pdf (Strana 4)

CallPilot Custom Call Routing

4 NN40011-018 Issue 1.2 BCM Rls 6.0

Table of Contents

Custom Call Routing ......................................................... 6

Overview .......................................................................................... 6

Flow Chart ....................................................................................... 7

Required Information ....................................................................... 7

Accessing CallPilot via Element Manager ........................................ 8

Accessing CallPilot Manager from Internet Explorer. ..................... 12

CCR Tree Structure ....................................................................... 14

Home Node ...................................................................................................... 14

Alternative Languages for the Home Node Prompt ......................................... 14

Information Message ....................................................................................... 14

Sub-menu ........................................................................................................ 15

Mailbox Node ................................................................................................... 15

Destination ....................................................................................................... 15

Transfer Node .................................................................................................. 15

Paths ................................................................................................................ 16

Park and Page Node ....................................................................................... 16

Configuring a CCR Tree ................................................................ 16

Creating the Home Node ................................................................................. 16

To Create a Home Menu Node ........................................................................ 17

To Create Other Home Menu Types ............................................................... 21

Adding Nodes to the Home Menu .................................................. 25

Adding a Transfer Node ................................................................................... 26

Adding an Information Node ............................................................................ 28

Adding a Mailbox Node .................................................................................... 30

Adding a Park & Page Node ............................................................................ 31

Recording Customised Digits .......................................................................... 34

Adding a Sub-Menu Node ............................................................................... 37

An Example of a Finished Tree ....................................................................... 40

Assigning a CCR Tree to an Auto-Attendant Table ....................... 41

To Assign a CCR Tree to a Greeting Table ..................................................... 41

Ensuring the Caller’s Have CCR Tree Access ................................................ 42

Making Changes to a CCR Tree .................................................... 43

Recording Prompts ........................................................................ 45

Additional Information .................................................... 47

One Button Access to CCR Trees ................................................. 47

One Button Access to CCR Tree Example ...................................................... 49

Setting Telset for One Button Access to CCR Trees ....................................... 49

Programming a Memory Button with a Feature Code ..................................... 50

1 2 3 4 5 6 7 8 9 ... 51 52

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Avaya CallPilot Custom Call Routing BCM Rls 6.0 Uživatelský manuál Strana 4