Avaya CallPilot Custom Call Routing BCM Rls 6.0 Uživatelský manuál stáhnout pdf (Strana 49)

CallPilot Custom Call Routing

NN40011-018 Issue 1.2 BCM Rls 6.0 49

Note: The feature codes must not be the same as any other application. They

must correspond to F9xy.

Where:

• X represents the tree number.

• X must not include 0, 8 or 9.

• Y represents the node number.

• Y is between 1and 8 inclusive.

For example:

• F941 Sales (Tree 4, Option 1 Park & Page node).

• F942 Accounts (Tree 4, Option 2).

• F973 Technical Support (Tree 7, Option 3).

One Button Access to CCR Tree Example

An incoming call arrives directly into Customer Services but the caller wants to

talk to someone in the Sales department. In this example there is a Park &

Page node to access the sales department.

The Customer Service representative answers the call presses the pre-

programmed button on the phone (F941). The system parks the call, and a

page plays "Sales, please pick up XXX." XXX is the park code, for example

101 or 102. The Sales representative presses Intercom and XXX to pick up

the call.

Setting Telset for One Button Access to CCR Trees

1. Press F983.

2. Enter the telset User ID that has voicemail administration rights and

press OK.

Note: For information about creating a user with voicemail administration

rights, refer to the BCM Administration Guide.

3. Enter the user password and press OK.

4. Press AA.

5. Press GRTG.

6. Press AA.

7. Press NEXT.

8. Press CHNG.

9. Enter the starting feature number.

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Avaya CallPilot Custom Call Routing BCM Rls 6.0 Uživatelský manuál Strana 49