Avaya 16CC Uživatelská příručka stáhnout pdf (Strana 115)

Issue 1 January 2008 115

Index

A

About This Guide . . . . . . . . . . . . . . . . . . 7

Administering Features. . . . . . . . . . . . . . . 45

Administration Alternatives and Options for Avaya

Agent Deskphone 16CC Telephones . . . . . . . 15

Administration, for Avaya Communication Manager . 33

Administration, for SES. . . . . . . . . . . . . . . 47

Administration, for Telephones on Communication

Manager. . . . . . . . . . . . . . . . . . . . . 38

Administrative Checklist . . . . . . . . . . . . . . 17

Administrative Options, Local. . . . . . . . . . . . 86

Administrative Process, The . . . . . . . . . . . . 16

Administrative Requirements, for Communication

Manager. . . . . . . . . . . . . . . . . . . . . 33

Agent Confirmation Tones . . . . . . . . . . . . . 90

Alternatives, Administration. . . . . . . . . . . . . 15

ANSI/IEEE Documents. . . . . . . . . . . . . . . 99

Applications and Options, Administering. . . . . . . 93

Applications, Customizing . . . . . . . . . . . . . 93

Application-specific parameters, administering. . . . 15

ASAI Features screen . . . . . . . . . . . . . . . 108

Assessment, of Network . . . . . . . . . . . . . . 23

Authentication and Registration . . . . . . . . . . . 26

Avaya Agent Deskphone 16CC

Administering Options for

. . . . . . . . . . . . 69

Administration Alternatives and Options . . . . . 15

in the Avaya SIP Call Center Environment . . . . 19

Initialization Process . . . . . . . . . . . . . . 20

Scripts and Binary Files . . . . . . . . . . . . . 64

Avaya Agent Deskphone 16CC Telephone Feature

Support . . . . . . . . . . . . . . . . . . . . . 39

Avaya Call Center 5.0 Documentation. . . . . . . . 99

B

Backup/Restore of User Settings . . . . . . . . . . 94

Binary File and Upgrade Script File . . . . . . . . . 64

Binary File and Upgrade Script, Choosing . . . . . . 64

Binary Files and Telephone Software . . . . . . . . 63

C

Call Center 5.0 Documentation . . . . . . . . . . . 99

Call Center Optional Features screen . . . . . 107, 108

Call Forward administration. . . . . . . . . . . . . 45

Call Server Requirements . . . . . . . . . . . . . 33

Call Transfer Considerations . . . . . . . . . . . . 38

Checklist, Administrative . . . . . . . . . . . . . . 17

Class of Restriction screen (page 1) . . . . . . . . .111

Class of Restriction screen (page 2) . . . . . . . . .111

Class of Restriction screen (page 3) . . . . . . . . .112

Class of Restriction screen (page 4) . . . . . . . . .112

CM/16CC Configuration Requirements. . . . . . . . 40

Communication Manager Administration, Other

Considerations . . . . . . . . . . . . . . . . . . 37

Communication Manager Administrative Requirements 33

Communication Manager/16CC Telephone Configuration

Requirements. . . . . . . . . . . . . . . . . . . 40

Conferencing Call Considerations . . . . . . . . . . 38

Configuration Requirements, CM/16CC . . . . . . . 40

Configuration Set screen . . . . . . . . . . . . . 103

Configuring SES Using the Web Browser . . . . . . 47

Confirmation Tones, Agent . . . . . . . . . . . . . 90

Contents of the Settings File . . . . . . . . . . . . 66

Customizeable System Parameters . . . . . . . . . 70

Customizing Avaya Agent Deskphone 16CC

Applications and Options . . . . . . . . . . . . . 93

D

DHCP and File Servers . . . . . . . . . . . . . . . 49

DHCP Generic Setup . . . . . . . . . . . . . . . . 52

DHCP options . . . . . . . . . . . . . . . . . . . 52

DHCP Parameters Set by. . . . . . . . . . . . . . 51

DHCP Server . . . . . . . . . . . . . . . . . . . 24

DHCP Server Administration . . . . . . . . . . . . 50

DHCP Server Setup . . . . . . . . . . . . . . . . 50

DHCP Server to Telephone initialization . . . . . . . 20

DHCP Server, Windows 2000 Setup. . . . . . . . . 59

DHCP Server, Windows NT 4.0 Setup . . . . . . . . 55

DHCP, Configuring . . . . . . . . . . . . . . . . . 50

Dialing, Enhanced, Requirements . . . . . . . . . . 89

DIFFSERV. . . . . . . . . . . . . . . . . . . . . 37

DNS Addressing . . . . . . . . . . . . . . . . . . 86

Document Organization. . . . . . . . . . . . . . . 10

Documentation, Other . . . . . . . . . . . . . . . 11

E

Enhanced Dialing Procedures . . . . . . . . . . . . 88

Enhanced Local Dialing. . . . . . . . . . . . . . . 88

Enhanced Local Dialing Requirements. . . . . . . . 89

Error Conditions . . . . . . . . . . . . . . . . . . 21

F

Feature Support . . . . . . . . . . . . . . . . . . 39

Feature-Related System Parameters screen . . . . 104

Avaya 16CC Uživatelská příručka Strana 115

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