Avaya 16CC Uživatelská příručka Strana 9
- Strana / 118
- Tabulka s obsahem
- KNIHY
Hodnocené. / 5. Na základě hodnocení zákazníků
Issue Date
Issue 1 January 2008 9
Backup/Restore - H.323 call center telephones use HTTP to store backup files. Avaya Agent
Deskphone 16CC telephones use the Personal Profile Manager (PPM) functionality within SIP
Enablement Services (SES) for backup and restore functions.
Upgrade and Settings Files & System Parameters - The Avaya Agent Deskphone 16CC has
its own unique upgrade script file, 16ccupgrade.txt, otherwise it uses the same files and
parameters as other Avaya SIP/IP telephones. SIP 9600 Series IP Telephones, Avaya Agent
Deskphone 16CC telephones, and H.323 9600 Series IP Telephones (and 4600 Series IP
Telephones) use the same settings file. Some of the same system parameters are used,
however, numerous SIP-specific parameters support SIP operation only.
Language Support - This first release of the 16CC telephone supports fewer languages than
H.323 telephones. SIP Release 1.0 supports: Canadian French, Parisian French, Latin
American Spanish, German, Brazilian Portuguese and English. SIP does not support the Large
Text Font for any language. Further, all SIP language files have .xml file extensions where
H.323 language files have .txt file extensions.
SNMP & MIBs - Although both 16CC and H.323 telephones support SNMP v2c and have
custom Management Information Bases (MIBs), the MIBs are formatted somewhat differently.
RSVP & VMON - Avaya SIP IP telephones do not use RSVP (Resource ReSerVation Protocol)
or Avaya Voice over IP (VoIP) Monitoring Manager (VMON) software to provide real-time
monitoring and historical data of audio quality for VoIP calls. 9600 Series IP Telephones use
both RSVP and VMON.
QoS - Unlike H.323 telephones, Avaya Agent Deskphone 16CC telephones do not use Avaya
Communication Manager to set Quality of Service (QoS). The Avaya SIP IP telephones use the
parameters L2QAUD, L2QSIG, DSCPAUD, and DSCPSIG (described in Table 9:
Avaya Agent
Deskphone 16CC Customizeable System Parameters).
NAT - The 16CC does not support Network Address Translation (NAT); 9600 Series IP (H.323)
Telephones do support NAT.
Issue Date
This is the first release of this document, issued for the first time in January, 2008.
- Avaya Agent Deskphone 16CC 1
- Administrator Guide 1
- Contents 3
- Issue 1 January 2008 5 5
- Chapter 1: Introduction 7
- Issue Date 9
- Document Organization 10
- Other Documentation 11
- Introduction 12
- Requirements 13
- Issue 1 January 2008 15 15
- Parameter Data Precedence 16
- The Administrative Process 16
- Administrative Checklist 17
- Center Environment 19
- Step 1: Telephone to Network 20
- Error Conditions 21
- Network Assessment 23
- Hardware Requirements 23
- Server Requirements 24
- Required Network Information 25
- Other Network Considerations 26
- IEEE 802.1D and 802.1Q 27
- Network Audio Quality Display 27
- TCP/UDP Port Utilization 28
- Issue 1 January 2008 29 29
- SIP_PORT_SECURE:5061 29
- Network Requirements 30
- Security 31
- Subscriptions 32
- Call Server Requirements 33
- SIP Trunk Administration 35
- Call Routing Administration 35
- IP Interface and Addresses 36
- UDP Port Selection 36
- RSVP and RTCP/SRTCP 36
- Voice Mail Integration 37
- Call Transfer Considerations 38
- Telephone Administration 38
- Issue 1 January 2008 39 39
- Issue 1 January 2008 41 41
- Administering Stations 43
- Station Screen Page 2: 44
- Station Screen Page 3: 44
- Station Screen Page 4: 44
- Administering Features 45
- Administration 47
- Software Checklist 49
- DHCP and File Servers 49
- DHCP Server Administration 50
- Issue 1 January 2008 51 51
- DHCP Generic Setup 52
- Issue 1 January 2008 53 53
- Server Administration 54
- Windows NT 4.0 DHCP Server 55
- Editing Custom Options 57
- Adding the DHCP Option 57
- Activating the Leases 58
- Verifying Your Configuration 58
- Windows 2000 DHCP Server 59
- Adding DHCP Options 61
- Activating the New Scope 61
- HTTP Generic Setup 62
- General Download Process 63
- Software 63
- Binary Files 64
- Upgrade Script File 65
- Settings File 65
- Contents of the Settings File 66
- Issue 1 January 2008 67 67
- The GROUP System Value 68
- Telephones 69
- Issue 1 January 2008 71 71
- Issue 1 January 2008 73 73
- Issue 1 January 2008 75 75
- Issue 1 January 2008 77 77
- Issue 1 January 2008 79 79
- Issue 1 January 2008 81 81
- VLAN Considerations 82
- VLAN Tagging 83
- VLAN Detection 83
- VLAN Separation 84
- Issue 1 January 2008 85 85
- DNS Addressing 86
- Language Selection 87
- Enhanced Local Dialing 88
- Issue 1 January 2008 89 89
- Agent Confirmation Tones 90
- Issue 1 January 2008 91 91
- Issue 1 January 2008 93 93
- Appendix A: Glossary of Terms 95
- Glossary of Terms 96
- Issue 1 January 2008 97 97
- IETF Documents 99
- ITU Documents 99
- ISO/IEC, ANSI/IEEE Documents 99
- Related Documentation 100
- Figure 4: Station screen 101
- Issue 1 January 2008 103 103
- Issue 1 January 2008 105 105
- Issue 1 January 2008 107 107
- Issue 1 January 2008 109 109
- Issue 1 January 2008 111 111
- Issue 1 January 2008 113 113
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