Avaya 16CC Uživatelská příručka stáhnout pdf (Strana 34)

Communication Manager Administration

34 Avaya Agent Deskphone 16CC Administrator Guide

System-Level Preparation Tasks

The system-level preparation tasks include:

● Setting the SIP Trunk capacity on the System Capacity screen.

● Verifying that the IP Trunks field is set to y on the System-Parameters Customer-Options

screen page 4.

● Verifying that the Maximum Administered SIP Trunks are set correctly on the System

Parameters Customer-Options screen page 2.

● Setting the OPS SIP station capacity on the System Parameters Customer Options screen

page 1.

● Setting the IP Node name for SES on the IP Node Names screen.

● Entering the IP Address and host name for the administered SES server on the IP Address

Mapping screen.

● Setting the Authoritative Domain on the IP Network Region screen.

● Setting the intra- and inter-region IP-IP Direct Audio to yes on the IP Network Region

screen.

● Setting the Signaling Group on the Signaling Group screen page 1.

● Setting the License file ISDN/SIP Network Call Redirection field, if applicable.

● Setting the new SIP feature options page "Type of 3PCC Enabled” field appropriately.

● Setting the new license file set customer option “Logged-In SIP EAS Agents” to limit the

number of EAS agents who can log in simultaneously using the 16CC. This value limits the

number of simultaneous SIP Call Center endpoints for performance reasons.

● Changing system-parameters features to set “Expert Agent Selection (EAS) Enabled?” to

“y” (Yes). Define other required options including setting “Minimum Agent-LoginID

Password Length:” to other than 0 if password entry is required.

● Adding an agent-loginID xxxxx to assign the agent options and features (including

password if needed) as normal.

● Setting up the Avaya Agent Deskphone 16CC station as type = 4620SIPCC and defining

the following as appropriate:

- defining appropriate station options for the 16CC telephone,

- defining work buttons (Auto-In and/or Manual-In, Aux Work, ACW),

- defining call appearance/feature buttons,

- setting auto-answer mode if to be defined by telephone rather than by the Login ID, etc.

● add off-pbx-telephone station-mapping.

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Avaya 16CC Uživatelská příručka Strana 34