
122 Set access to call answer features configuration
Nortel Business Communication Manager 5.0
Configuration — Devices
NN40170-500 02.04 Standard
August 2009
Copyright © 2009 Nortel Networks
Procedure steps
Step Action
5 In Element Manager, click Configuration > Telephony > Sets > Active
Sets.
6 Click the Capabilities and Preferences tab.
7 Click the Capabilities tab.
8 Select the Auto hold check box.
--End--
Configuring call transfer
Calls coming in can be transferred after they are answered, or automatically
transferred if they are not answered at the target telephone.
Configuring call transfer procedures navigation
• Configuring transfer of unanswered calls (page 122)
• Configuring Callback (page 122)
Configuring transfer of unanswered calls
Telephones which do not use call forward to a voice mail system, can be
programmed to forward unanswered external calls to a designated prime
telephone.
Procedure steps
Step Action
1 In Element Manager, click Configuration > Telephony > Sets > Active
Sets > Line Access.
2 Select the DN of the set to which you want to transfer the calls.
3 In the Fwd No Answer field, enter the number of the telephone to which
incoming calls are to be redirected.
--End--
Configuring Callback
When you direct an answered call to another telephone, the system monitors
the call to ensure it is answered. If no one answers the call within a set length
of time, the system returns the call to you.
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