
Nortel Business Communication Manager 5.0
Configuration — Devices
NN40170-500 02.04 Standard
August 2009
Copyright © 2009 Nortel Networks
System-wide call appearance
configuration
The information in this section applies to both the BCM50 and the BCM450
platforms running BCM 5.0.
Configure your BCM 5.0 system-wide call appearance (SWCA) keys.
SWCA configuration navigation
• Adding SWCA keys to your telephone (page 155)
• Assigning a received call to a SWCA key (page 156)
• Retrieving a call from a SWCA key (page 157)
• Conferencing a call parked on a SWCA key (page 157)
Adding SWCA keys to your telephone
The System-Wide Call Appearance (SWCA) feature enables you to park
incoming and outgoing calls on your BCM and, at the same time, provides call
appearance to a group of telephones. Using this feature frees the line used by
the call, and enables another user to pick up the call at any telephone that has
been assigned the same SWCA keys
SWCA keys can be assigned by your system administrator to a group of
telephones. For more information, see Default memory button programming
for sets (page 18). Also, each user can assign these keys on their own
telephones.
Procedure steps
Step Action
1 Enter FEATURE *3.
2 Select a memory button with an indicator.
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