
Troubleshooting Routers
7-2
308656-14.00 Rev 00
Cannot Find File Message
If a message like the one in Figure 7-1
states that the application cannot find the
WFSM.EXE or WINSOCK.DLL files when you click on the PC Site Manager
icon, install, configure, and test the TCP/IP communication stack.
Figure 7-1. Cannot Find File Error Message
Test the TCP/IP stack as follows:
1.
Use the TCP/IP stack on the PC to ping the interface on the PC’s network
interface card (NIC).
If you cannot ping the interface, configure the TCP/IP stack.
2.
Use the TCP/IP stack on the PC to ping another node on the local
network.
If you do not receive a response to the ping request, do the following:
a.
Check the cable connection to the PC.
b.
Check the cable connection to the local node you are trying to ping.
c.
Make sure that you configured the TCP/IP stack.
If you cannot ping a device that can ping other devices, and the cabling is
OK, the configuration of the TCP/IP stack is incorrect.
Note:
You must install a TCP/IP stack such as Chameleon or Distinct TCP/IP
and configure it properly before you install Site Manager.
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