
Getting Help
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Sending and Retrieving Files
Sending your configuration files, traces, and router event logs can help Nortel
Networks to isolate and solve the problem with your router. You can send files to
and receive them from Nortel Networks by using one of the following methods:
• Use the Nortel Networks anonymous FTP file server.
• If you can access the Internet, you can use FTP to send configuration files,
traces, router event logs, and so on.
• Use an asynchronous file transfer program such as Procom.
• Connect a modem to the problem router and Nortel Networks will use
XMODEM commands to retrieve configuration files, logs, and traces.
• Fax copies to the Nortel Networks Technical Solutions Center.
Use the Nortel Networks anonymous FTP file server as follows:
1.
Enter the following command:
ftp 192.32.253.5
2.
Enter the following after the Name prompt:
anonymous
3.
Enter the following after the Password prompt:
ident
4.
To send a file, enter
cd incoming
; to retrieve a file, enter
cd outgoing
.
5.
If your company does not have a dedicated directory, enter the following
command to create one:
mkdir
<your_company_directory_name>
6.
Enter the following command to access your company directory:
cd
<your_company_directory_name>
7.
Enter the following command to specify a binary transmission:
bin
Note:
Although Nortel Networks has a bulletin board available to contracted
support customers, you cannot transfer files over it.
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