Avaya Troubleshooting Routers Průvodce řešením problémů stáhnout pdf (Strana 72)

Troubleshooting Routers

3-20

308656-14.00 Rev 00

Fault Message

If a software entity experiences a fault and fails to recover, do the following:

Disable and reenable the port.

Watch the event log. Stop here if the software entity recovers.

Reset the slot.

Watch the event log. Stop here if the software entity recovers.

Press the Reset button on the front panel for no more than one second.

This initiates a warm-start procedure, which will keep the log intact.

Watch the event log. Stop here if the software entity recovers.

Save the log to a file and use FTP or TFTP to transfer it to the Nortel

Networks host. Or, set the router up for modem access so that Nortel

Networks can dial in and look at it.

Go to Chapter 8 for instructions.

Call the Nortel Networks Technical Solutions Center to report the

problem.

Caution:

Avoid using the

diags

command to boot a router after it has gone

down. If you do, or if you remove and reinstall power, the diagnostics software

overwrites the log. This prevents you from accessing the log to determine the

cause of the problem.

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Avaya Troubleshooting Routers Průvodce řešením problémů Strana 72